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About the Role
As a Hotel Receptionist at Soho House, you will be the first point of contact for members and guests, responsible for delivering an exceptional arrival and departure experience. Your role is crucial in ensuring a warm welcome, smooth check-in/check-out, and efficient handling of reservations, guest inquiries, and front desk operations, embodying discretion, professionalism, and service excellence.
Responsibilities
- Greet members and guests warmly and professionally on arrival
- Perform check-in and check-out procedures efficiently, following internal protocols
- Manage bookings, cancellations, and room allocations using the hotel’s PMS
- Answer guest questions and resolve complaints or concerns with empathy and discretion
- Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience
- Process payments accurately and issue invoices or receipts
- Handle phone, email, and in-person inquiries promptly and helpfully
- Keep reception and lobby areas tidy, welcoming, and well-presented
- Maintain guest confidentiality and adhere to GDPR and club data policies
- Assist with wake-up calls, transportation bookings, and general concierge duties
Requirements
- Up to 2 years’ experience in a busy high-profile venue
- Natural flair for first-class service
- Reliable, friendly, and a key part of a team that strives for success
- Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments
- Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel)
- Reliable, organised, and well-groomed with a calm, professional manner
- Ability to multi-task in a fast-paced environment and stay solution-focused
- Experience working in a private members club or boutique hotel (Desirable)
- Multilingual abilities (Desirable)
- First Aid or Fire Safety certification (Desirable)
- Knowledge of local attractions, transportation options, and club amenities (Desirable)
Skills
- Customer service
- Communication skills
Location
- UK
Work Type
- Full-time
Experience Level
- Up to 2 years
Salary/Compensations
- £15.50—£15.50 GBP
Benefits
- Weekly Pay
- Team meal whilst on shift prepared by chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Unique food and drink training, events and opportunities
- Continuous training to develop yourself personally and professionally
- Team Events: Fitness sessions, cinema screenings, art classes
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.