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About the Role

As a Solution Advisor – Coding, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will make an impact by partnering effectively with clients to perform workflow discovery, ensure adoption, and deliver advanced optimisation for assigned Solventum product lines. You will serve as a subject matter expert (SME) for respective team and solutions as assigned. You will understand the client's short- and long-term strategy goals, conduct current-state workflow and configuration review with client implementing Solventum’s best practice workflows, and partner effectively with clients on suggested workflow optimisation changes leveraging Solventum’s best practices. You will advocate for the customer, log issues, and escalate as needed following standard procedures in a timely manner. You will own the client, coordinating relationship and client focus interactions throughout the organisation. You will be accountable and measured by the overall annual client satisfaction survey results for your assigned client base and define and track key performance indicators (KPIs). You will actively stay up to date with knowledge of industry changes and product changes, participate in relevant corporate programs/initiatives, comply with professional and quality standards, comply with corporate policies and procedures, and act in a manner consistent with Solventum’s values and ethical standards.

Responsibilities

Partner effectively with clients to perform workflow discovery, ensure adoption, and deliver advanced optimisation for assigned Solventum product lines.
Serve as a subject matter expert (SME) for respective team and solutions as assigned.
Understanding the client's short- and long-term strategy goals.
Conduct current-state workflow and configuration review with client implementing Solventum’s best practice workflows.
Partner effectively with clients on suggested workflow optimisation changes leveraging Solventum’s best practices.
Advocate for the customer, log issues, and escalate as needed following standard procedures in a timely manner.
Own the client. Relationship coordination and client focus coordination interactions for the client throughout the organisation.
Accountable and Measured by the overall annual client satisfaction survey results for assigned client base.
Define and track key performance indicators (KPIs).
Actively Stay up to date with knowledge of industry changes and product changes.
Participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.

Requirements

Minimum of 10 years Health Information Management/clinical coding experience with exposure to a diverse casemix.
Relevant Health Information Management and clinical coding qualifications.
Eligible for full membership to the Health Information Management Association of Australia (HIMAA).
Current, valid Driver’s License.
La Trobe University Auditing Course qualifications or equivalent tertiary qualifications.
Previous auditing, training and education experience in coding highly desirable.
Strong understanding of Revenue Cycle and the workflow associated with an organisation's Revenue Cycle.
Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training.
Demonstrated capability to manage multiple project streams and teams.
Experience consulting with clients in health information systems.
Demonstrated knowledge in assigned solutions, services, and products.
Demonstrated industry knowledge.
Proficient computer skills.
Excellent communication skills written and verbal.
Exceptional client relationship skills.
Ability to find creative solutions and manage difficult situations with diplomacy.
Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative.
Strong teamwork and collaboration across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Skills

Health Information Management
clinical coding
Auditing
training
education
Revenue Cycle
Electronic Medical Record (EMR) workflows
systems
implementation
medical professional training
project management
client consulting
health information systems
solutions
services
products
industry knowledge
computer proficiency
communication (written and verbal)
client relationship management
creative problem-solving
diplomacy
business acumen
strategic thinking
presentation skills
training skills
creativity
innovation
teamwork
collaboration
interpersonal skills
professionalism
sound judgment
dependability
work ethic

Location

Remote

Work Type

Remote
Full-time

Experience Level

Minimum of 10 years Health Information Management/clinical coding experience

Education Level

Relevant Health Information Management and clinical coding qualifications
Eligible for full membership to the Health Information Management Association of Australia (HIMAA)
La Trobe University Auditing Course qualifications or equivalent tertiary qualifications

Benefits

May be authorized for relocation assistance.
Programs to help you live your best life – both physically and financially.
Competitive pay and benefits.

About the Company

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best.
At Solventum, people are at the heart of every innovation we pursue.
Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.
Solventum enables better, smarter, safer healthcare to improve lives.
We pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.
Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
Because at Solventum, we never stop solving for you.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.