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About the Role
This role involves leading and coaching teams, maintaining high standards, and ensuring customer satisfaction in a fast-paced environment. It offers significant opportunities for growth within the company.
Responsibilities
- Coaching and mentoring teams
- Maintaining high standards and spirits
- Ensuring teams and customers are happy
- Working on the coffee machine during busy periods
- Managing figures and spreadsheets
Requirements
- Ability to lead with purpose
- Drive team performance
- Protect profit
- Keep customers happy through high standards and great energy
- Be kind, honest, and generous
- Bring genuine warmth and authentic self to work
- Share passion for exceptional customer service
- Spread joy through small acts of kindness
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Profit protection
- High standards maintenance
- Communication
- Problem-solving
Location
- 168 London Wall, Salisbury House, London EC2A 5QD GBR
Work Type
- Part-time
- Flexible working hours
Experience Level
- Leadership experience required
Education Level
- Apprenticeships Level 3 opportunities available
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Additional £5 per hour for shifts started between 3-5am
Benefits
- 28 days annual leave (pro-rata)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food, up to 5 free drinks per day)
- Loyalty awards
- Regular rewards and recognition
- Marketplace discounts
- Comfy free shoes
About the Company
- Pret is a global company with over 750 shops in 20+ countries, known for delicious food and organic coffee.
- The company fosters growth opportunities for its employees, with many managers and support staff starting on the shop floor.
- Pret is committed to doing the right thing and growing fast.
- The company values diversity and belonging, welcoming everyone and ensuring they feel confident and valued.
- Pret offers a fast-paced work environment with variety, allowing employees to build diverse skill sets.
- The company makes a difference through The Pret Foundation, addressing issues like homelessness and food waste.
Equal Opportunity
- Everyone is welcome at Pret.
- Encourages applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Recruitment team can provide adjustments or support during the application process.