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About the Role

The Program Manager (PM) is part of a team of leaders rallied together to eradicate the early literacy crisis. The Program Manager’s main role is to lead, develop and mobilize a team of AmeriCorps Volunteers and volunteer tutors to deliver high-quality, effective one-on-one and small group instruction to our students that maximizes students’ literacy outcomes. The Program Manager manages all aspects of program quality, delivery, and implementation in five schools, directing the day-to-day operations of our reading centers, internal and external relationships, leading and supporting a team of eleven AmeriCorps Volunteers, coaching and supporting volunteer tutors, driving processes and strategies to maximize literacy development in our students, and using data to drive decision-making and progress. The PM will work closely with peers on the ground to manage school partnerships in the Oakland and San Lorenzo Unified School Districts and ensure successful outcomes for over 1,000 students in the region.

Responsibilities

Execute the Reading Partners program across five schools in the Oakland and San Lorenzo Unified School Districts.
Ensure program implementation and execution with fidelity in alignment with program quality standards.
Ensure the program is implemented and executed to the highest quality to have the highest impact for an average of 50 students per reading center in your portfolio.
Supervise program implementation so that students enrolled achieve their literacy goals.
Ensure each student is assessed, enrolled and placed properly in the curriculum.
Achieve 90% enrollment of students by the beginning of February each school year.
Achieve and maintain above 90% attendance for all students enrolled in the program.
Ensure every student completes milestone assessments.
Provide support so that students will master grade-appropriate foundational literacy skills, as measured by a research-based, elementary literacy assessment: 85% of all students will meet their individualized end-of-year literacy growth goal.
Create and manage systems to ensure student success (e.g. students are properly placed in the curriculum, every student is enrolled in 2 sessions per week).
Design and supervise the implementation of individualized learning plans.
Manage execution of the Reading Partners program, so students are receiving the necessary academic intervention as it pertains to literacy through our program.
Conduct regular observations of students/volunteer tutors to collect anecdotal data to monitor progress.
Analyze data and create action plans to improve student results.
Be present, in person, at each reading center observing sessions and coaching at least 6 hours a week.
Create and cultivate Reading Partners champions within each school and each community.
Start or maintain a principal relationship and ensure 90% principal or site supervisor satisfaction with the program.
Share student impact information with the school or community space throughout the year (notably with the Principal, a student’s teacher, and/or site administration).
Coach AmeriCorps Volunteers on teacher and tutor relationship-building.
Model customer service skills for all staff and AmeriCorps Volunteers by coaching and supporting volunteer tutors within our program.
Advocate for what Reading Partners needs to be successful within each school or reading center site at all times.
Support tutor community building efforts in portfolio with the support of AmeriCorps Volunteers and the Executive Director to help recruit and retain volunteers.
Ensure 90% tutor satisfaction and retention so that we can retain ~30% of tutors year over year.
Ensure continued program partnership and support the regional program leadership team to collect the fee-for-service.
Recruit, hire, coach, manage and train a team of up to eleven Reading Partners AmeriCorps Volunteers toward successful program implementation across five schools.
Retain 85% of AmeriCorps members through the term of service.
Build a strong, positive and productive culture across the AmeriCorps team.
Share best practices and work with the team to share vision, develop strategies to meet overall goals, and contribute to a growth mindset culture.
Coach AmeriCorps Volunteers to use student data to make informed decisions that will improve student outcomes.
Conduct weekly 1:1 check-ins with AmeriCorps Volunteers to support performance, provide coaching, and set a tone for two-way feedback.
Partner with the local and national program staff to regularly discuss student progress, program quality standards, programmatic solutions, curriculum, and student assessment.
Support overall volunteer tutor experience by attending volunteer recruitment and engagement events.
Be a partner to the local Development team to support our fundraising goals by supporting local development events.
Support with any organizational operations goals.
Partner with the centralized Community Engagement team to leverage resources and collaborate as needed on volunteer tutor recruitment strategies.
Demonstrate a genuine interest in coaching, inspiring, and developing emerging professionals toward goals.
Demonstrate an ability to provide clear guidance and goals, delegate, and provide growth opportunities while supporting progress along the way.
Be able to recruit, hire, onboard, and deliver high-quality training to AmeriCorps members.
Provide primarily on-site and/or virtual support to AmeriCorps members and tutors weekly.
Be able to provide management support for emerging professionals.
Support our national network of Reading Partners Program Managers through biweekly calls, best practice sharing, etc.
Cultivate strong internal relationships with peers, direct reports, and managers.
Possess a strong aptitude for effective communication, remotely and in person, with direct reports, school stakeholders, and other Reading Partners staff.
Demonstrate an ability to work collaboratively as an ambassador of Reading Partners externally, specifically with site leaders and staff.
Be able to set up strong systems for communication and messaging, tailor communication to audiences, and contextualize messaging.
Demonstrate an ability to break down complex topics for a variety of audiences.
Employ excellent written communication skills.
Lead implementation of our organization’s assessment and curriculum and serve as a local subject matter expert on Reading Partners’ curriculum.
Ensure high fidelity of the Reading Partners model at all reading center sites.
Possess a high level of knowledge and competency in literacy strategies and behavior management.
Demonstrate an ability to assess student performance using observations, analyze data, and create subsequent strategies aimed at increasing student achievement.
Analyze data and create action plans to improve student results.
Demonstrate an ability to effectively manage time, balance multiple competing priorities at once, and, above all, remain adaptable, flexible, and positive while navigating challenges.
Anticipate challenges and/or questions and proactively act to address them.
Understand larger strategic priorities and make measurable progress against these larger goals.
Show an ability to make quick, sound, and on-the-fly decisions that consider all stakeholders.
See the bigger picture and be able to drill down to smaller details and connect the dots.

Requirements

2-3 years working with elementary-aged students in a learning environment.
Direct management experience with volunteers, interns, and/or emerging professionals.
Experience with literacy assessments, teaching strategies, translating data into action for students, and student data analysis or experience working with children in a formal capacity.
A passion for service to others and your broader community.
Access to reliable transportation and/or the ability to navigate public transportation to travel within a defined geographic region daily.
Some flexibility and adaptability in your work schedule, including some night and weekend time.
Excellent computer skills, including MS Office and database management experience.
Demonstrate a commitment to fostering a dynamic and collaborative work environment.
Display a deep belief in our mission and root your work in our core values.
Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.

Skills

Literacy strategies
Behavior management
Data analysis
MS Office
Database management
Coaching
Inspiring
Developing professionals
Clear guidance
Delegation
Growth opportunities
Recruiting
Hiring
Onboarding
Training
On-site support
Virtual support
Management support
Relationship development
Effective communication
Collaboration
External ambassadorship
System setup
Messaging
Contextualization
Breaking down complex topics
Written communication
Assessment
Curriculum implementation
Subject matter expertise
Student performance assessment
Time management
Balancing priorities
Adaptability
Flexibility
Problem-solving
Proactive action
Strategic thinking
Decision-making

Location

San Francisco Bay Area - San Francisco, CA 94103

Work Type

Full-Time
Hybrid

Experience Level

2-3 years working with elementary-aged students
Direct management experience

Salary/Compensations

$71,353.00 - $83,945.00

Benefits

Medical, dental, and vision insurance with substantial employer contributions toward both employee and family premiums
Life and disability insurance at no cost to employees
Free Employee Assistance Program (EAP)
Significant pre-tax employer funding to help offset employees’ out-of-pocket medical expenses, including providing first dollar coverage for some plan options
Spring Health for easy access to therapy, coaching, and wellness resources, including six sessions provided at no cost to employees
Carrot for guidance and support related to hormonal health, fertility, family-building, and gender-affirming services
403(b) retirement plan with immediate eligibility to participate and to receive employer matching contributions
Flexible Paid Time Off (Unlimited PTO)
Paid Parental Leave for up to 8 weeks for birth and non-birth parents
14 paid holidays annually
One week of office closure in early July
Two weeks of office closure in late December
A dynamic, mission-driven culture with a strong commitment to employee development and career growth

About the Company

Reading Partners is changing the education landscape. We are a leader in working to solve the literacy crisis in our country by leveraging community volunteers in under-resourced schools.
Our diverse and expansive volunteer base provides one-on-one and small group tutoring to students twice weekly, and our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life.
Our people are our heartbeat and our greatest resource; we are all passionately rallied around our mission to help children become lifelong learners by empowering communities to provide individualized instruction that truly works.
Join our stellar, committed team leading the charge to deepen our impact and expand our service.
Watch this video to learn more about the mission and core tutoring work of Reading Partners.

Equal Opportunity

Reading Partners is an Equal Opportunity Employer