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About the Role

The Retail Portfolio Program Senior Specialist shapes how Telstra Retail plans, prioritises and manages its portfolio at scale, acting as a strategic planning, performance and decision‑enablement engine for the Retail Leadership Team. The role ensures Retail’s strategy, priorities, and performance are aligned, well-understood, and set up for success, providing leaders with a clear, integrated view of key initiatives.

Responsibilities

Shape the strategic direction of Telstra Retail, ensuring relevance and alignment with Telstra Consumer strategic objectives.
Drive planning and performance rhythms to maintain focus on key priorities.
Bring alignment, clarity, and momentum to strategic and business decision-making.
Embed structured planning cycles, governance, and prioritisation frameworks.
Orchestrate cross-functional programs and planning activities to enable informed leadership decisions.
Partner with the Retail Leadership Team to shape Telstra Retail’s strategy and ensure plans deliver customer and commercial outcomes.
Lead annual and quarterly Retail planning and prioritisation processes.
Deliver high-quality Retail planning artefacts, including multi-year game plans and strategic roadmaps.
Own Retail OKRs, benefits tracking, and program performance reporting.
Design and run the Retail program operating rhythm and governance cadence.
Provide strategic program management for cross-Retail and/or cross-organisation programs.

Requirements

Strong commercial and strategic thinking.
Ability to translate complex information into clear insights, narratives, and recommendations.
Proactive, outcome-focused approach with a drive for continuous improvement.
Strong stakeholder management and ability to work across teams.
Experience in planning, program, and portfolio management in complex environments.
Strong planning, governance, and execution capability.
Skilled in facilitation, negotiation, and driving alignment.
Familiarity with governance, reporting, and financial management principles.
Include CV to support your application.

Skills

Strategic planning
Performance management
Decision enablement
Program management
Change management
Stakeholder management
Facilitation
Negotiation
Alignment
Governance
Reporting
Financial management

Location

Global

Work Type

Permanent
Flexible

Experience Level

Senior

Education Level

Relevant tertiary qualifications in business, program management, project management or a related discipline are desirable.
Equivalent experience in corporate planning and performance management within a large or complex organization and/or in a telecommunications or retail operations context will also be highly regarded.

Benefits

Performance-related pay
Access to thousands of learning programs
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)

About the Company

An iconic Aussie brand with a global footprint.
Purpose is to build a connected future so everyone can thrive.
Focus on providing the best experience and delivering the best tech on the best network.
Committed to making Telstra a place where careers grow.
Team powered by human connection that prioritises wellbeing and choice.
Amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, awarded an 'A' rating.
A company that cares about sustainability.

Equal Opportunity

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
Actively seek individuals from various backgrounds, ethnicities, genders and disabilities because diversity not only strengthens our team but also enriches our work.
Zero tolerance for harassment of any kind.
Prioritise creating a workplace culture where everyone is safe and can thrive.
Share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
Working towards improving website accessibility.
Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.