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About the Role

In this rewarding role, you will play an integral part in helping older Australians live independently and safely in their own homes. Working closely with clients, families, and service providers, you will coordinate personalised supports that enhance well being, promote choice, and deliver exceptional care outcomes.

Responsibilities

• Manage a diverse portfolio of Home Care clients, supporting individuals with needs ranging from entry-level assistance through to complex care requirements.
• Develop, implement, and regularly review personalised care plans that reflect each client’s goals, preferences, and evolving needs.
• Coordinate a range of services and supports, ensuring clients receive high-quality, client-centred care.
• Build strong and trusted relationships with clients, families, healthcare professionals, and community partners.
• Monitor client funding and budgets, prepare care budgets, and ensure services are delivered within funding parameters.
• Action changes in care requirements, maintain accurate records, and ensure compliance with relevant legislation and quality standards.
• Contribute to local business growth through community engagement, relationship building, and promotion of RSL LifeCare services.
• Collaborate with internal teams and frontline staff to ensure the consistent delivery of outstanding customer service and care.

Requirements

• Demonstrated experience working within the Support at Home, Home Care Package, or Aged Care funding environment.
• Current CPR Certificate
• Qualifications in individual support or related work experience are beneficial
• Strong understanding of client-centred, community-based care delivery and the associated aged care quality standards.
• Proven experience managing and monitoring budgets and financial expenditure.
• Ability to develop and maintain productive relationships with clients, staff, external providers, and key stakeholders.
• Excellent communication, organisational, and problem-solving skills.
• Current Australian Driver’s Licence and access to a fully insured vehicle.
• A valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Skills

• Client-centred care
• Budget management
• Communication
• Organisation
• Problem-solving

Location

• Narrabeen

Work Type

• Permanent
• Full-time

Experience Level

• Experienced

Education Level

• Individual support qualifications or related work experience are beneficial

Benefits

• Salary packaging up to $15,900 tax-free per year
• Retail discounts at 700+ stores
• Fitness Passport membership
• 17.5% leave loading on annual leave
• Career growth opportunities

About the Company

• At RSL LifeCare, we have a dedicated and energetic Home Care team that's growing!
• Our team provides care services and support across the ACT & NSW to veterans and seniors in their own home.
• We have a highly rewarding opportunity for you to join a large social purpose organisation in the fastest-growing segment of the aged care industry as more and more Australians seek support to maintain their independence at home.
• Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

Equal Opportunity

• We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
• We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants.
• We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.