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About the Role

Tryzens is seeking a full-time Project Manager to manage multiple clients' roadmaps, drive business goals, and lead innovation in Australia's ecommerce industry. You will utilize various delivery methodologies to manage international development teams and deliver new-build ecommerce projects from discovery to go-live, acting as the client's main point of contact.

Responsibilities

• Work with internal teams and clients to build client optimization roadmaps.
• Ensure roadmap stories and requirements are technically sufficient by working with clients and Tryzens practices.
• Facilitate discovery workshops.
• Project manage client optimization roadmaps, including creating timelines, risks, dependencies, and commercial approvals.
• Deliver items prioritized by the client in an ongoing sprint model.
• Plan and book project resources to deliver all items in line with release plans.
• Facilitate project meetings for status reporting, problem resolution, and feedback.
• Manage offshore project delivery teams, ensuring collaboration and clear communication.
• Work with third parties on project and sprint risks and dependencies.
• Provide weekly project/sprint status, financial, and schedule reporting to stakeholders.
• Deliver all releases within budget and agreed timelines.
• Create and communicate release schedules.
• Take ownership of direct client communication and resolve escalations autonomously.
• Collaborate with internal and external colleagues to build strong customer relationships.
• Identify risks that threaten client satisfaction or renewal and execute mitigation plans.
• Work with the Client Success team to identify and develop new opportunities within existing accounts.
• Conduct regular reviews with clients on services delivered.
• Understand client business issues and opportunities to deliver business-impacting results.
• Build strong, transparent, trust-based relationships with clients.
• Ensure all incidents are resolved within SLA by working with the support team.
• Ensure monitoring is in place and set up correctly.
• Maintain a Continual Service Improvement (CSI) program to fix root causes of problems.
• Maintain day-to-day accountability for the ownership and resolution of service issues, including escalation.
• Ensure all effort is reported accurately and billed in line with client contracts.

Requirements

• 4+ years' experience as a Project Manager delivering ecommerce, digital commerce, or web platform projects.
• Experience with platforms such as Salesforce Commerce Cloud, Shopify Plus, Adobe Commerce/Magento, SAP Commerce, or commercetools is highly regarded.
• Proven experience managing new-build ecommerce projects end-to-end, from discovery and requirements definition through to go-live and hypercare.
• Demonstrated experience running multiple concurrent client engagements and roadmaps.
• Experience working within an agency, consultancy, or professional services model.
• Proven experience working across multiple delivery models — Scrum, SAFe, Hybrid, and Waterfall.
• Ability to select and adapt the right delivery model per client and engagement.
• Comfortable running an ongoing sprint-based roadmap model for existing clients.
• Experience managing structured, milestone-driven delivery for new builds.
• Experience with sprint ceremonies, release planning, backlog prioritization, and translating client-prioritized items into deliverable sprint plans.
• Excellent, clear, and concise communication skills.
• Credibility to act as the primary point of contact for AU clients at a senior, commercial level.
• Demonstrated experience managing challenging or demanding stakeholders.
• Experience de-escalating issues and resolving client escalations autonomously within agreed service boundaries.
• Experience facilitating discovery workshops.
• Experience translating business requirements into technically sufficient user stories in partnership with technical practices.
• A track record of building trust-based, long-term client relationships.
• Commercial awareness to spot account growth opportunities.
• Confidence presenting weekly status, financial, and schedule reporting to clients and internal senior stakeholders.
• Experience managing offshore or distributed development teams.
• Strong cross-timezone communication practices.
• Experience with resource planning and booking against release plans.
• Ability to match team capacity to committed roadmap items.
• Ability to identify, manage, and mitigate risks and dependencies, including third-party dependencies.
• Experience building and coordinating cross-functional teams (development, QA, BA, architecture).
• Understanding of RAID log management (risks, assumptions, issues, dependencies).
• Understanding of commercial approval processes, including scoping, estimation, and change requests.
• Experience owning delivery to budget and agreed timelines.
• Accountability for margin and utilization.
• Experience with time/effort reporting and billing accuracy in line with client contracts (T&M, fixed price, or retainer models).
• Familiarity with SLA-based support models.
• Exposure to Continual Service Improvement practices.
• Autonomous and comfortable holding ownership of escalations.
• Commercially minded — understands margin, scope creep, and change control.
• Naturally consultative — listens for the underlying business problem.
• Comfortable operating in a scaling, multi-region agency environment.
• Cultural and time-zone sensitivity.

Skills

• Project Management
• Agile
• SAFe
• Hybrid
• Waterfall
• Scrum
• Release Planning
• Backlog Prioritization
• Sprint Planning
• Stakeholder Management
• Client Management
• Risk Management
• Dependency Management
• Resource Planning
• Cross-timezone Communication
• RAID Log Management
• Commercial Acumen
• Continual Service Improvement (CSI)
• SLA Management
• Time/Effort Reporting
• Billing Accuracy
• PMP Certification
• PRINCE2 Certification
• SAFe Agilist/PM-PO Certification
• CSM Certification
• Ecommerce Ecosystem Components
• OMS
• PIM
• Headless Commerce
• Payment Gateways
• ERP Integrations

Location

• Australia
• Melbourne
• Remote
• Interstate

Work Type

• Full-time
• Hybrid
• Flexible working

Experience Level

• 4+ years' experience as a Project Manager

Benefits

• Flexible working with hours that support life outside work.
• Hybrid by design: work from home, or from one of our offices when it suits you.
• Learning and development opportunities to help you grow your skills and career.
• Team social events to connect, celebrate wins, and have a bit of fun together.
• Two charity/volunteer days each year to support causes that matter to you.
• 25 days’ annual leave per year, plus a day off for your birthday.
• Tryzens Awards recognising the great work across our global teams.
• Access to our Employee Assistance Programme (EAP) for confidential support.
• Enhanced parental leave, including maternity and paternity benefits.

About the Company

• Tryzens is an international digital commerce agency.
• Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers.
• We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands.
• More about Tryzens: http://tryzens.com/

Equal Opportunity

• We’re committed to creating an inclusive environment where everyone feels supported to do their best work.
• Tryzens is an equal opportunity employer.
• We consider every applicant without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.