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About the Role

We are seeking a Senior Transformation Manager to oversee the entire process of service transformation within healthcare providers, from initial scoping to achieving improved outcomes. This role is crucial for making proactive care a reality within NHS services by redesigning clinical and administrative workflows. You will collaborate closely with the CEO and CCO to understand our product and customers, with the goal of establishing transformation as a repeatable process. Key focuses include successful delivery, strong relationship management, and continuous process improvement. There is a clear path to build and lead the transformation function, including hiring and managing a team, reporting directly to the CEO.

Responsibilities

Own the transformation from initial scoping to better outcomes.
Understand the real barriers to change and translate learnings into a transformation plan.
Map current pathways and design future ones with clinical and operational leads.
Run every transformation against a clear plan with milestones, owners, and dates.
Train the trainers and build internal champions who carry the change.
Lead the customer relationship and be the expert in the room.
Coach the teams doing the work to make them capable.
Challenge existing processes and bring better options.
Be the expert in our product and its fit within customer workflows.
Take customer feedback back to product and engineering teams.
Build relationships with practice managers, GP partners, and other leads.
Build the playbook for transforming services, including templates and checklists.
Treat every program as an experiment to identify improvements.
Measure key metrics such as time to go-live, value, adoption, and outcomes.
Set the foundation for future transformation managers.
Hire and lead future transformation managers.

Requirements

5+ years in consultancy, transformation, programme management, customer success, or implementation, ideally in healthcare, healthtech, or another regulated industry.
Track record of leading large-scale technology or operational change through to adoption, on time and in scope, with non-technical customers.
Strong customer service instinct.
Real project and implementation capability.
Ability to hold discussions with diverse stakeholders.
Ability to influence without authority.
Comfort with data analysis and presentation.
Willingness to have difficult conversations constructively.
Bias toward documenting processes and learnings.
Judgement to know when to follow process and when to break it.
Real enthusiasm for changing NHS services and shifting care from reactive to proactive.
Willingness to spend significant time on-site with customers.
Treats the role as personal, understanding the real impact and responsibility.
Direct experience transforming services or implementing SaaS in UK primary care, NHS trusts, ICBs, PCNs, or community pharmacy.
Startup exposure.
Consultancy background with client relationship ownership.
Exposure to clinical practice, especially through nursing experience.
History of being a first or early transformation, CS, or implementation hire.
Experience as a point of escalation or coaching other managers.
Exposure to clinical workflows, EHRs, or care operations.
Commercial exposure, such as growing accounts, shaping proposals, or supporting bids.

Skills

Transformation
Programme Management
Customer Success
Implementation
Healthcare
Healthtech
Project Management
Data Analysis
Stakeholder Management
Process Improvement
SaaS Implementation
Clinical Workflows
EHR
Commercial Acumen

Location

On-site with customers (40-50% of time)
Remote-first

Work Type

Full-time
Remote-first
Hybrid

Experience Level

Senior
5+ years

Salary/Compensations

£60,000 - £75,000

Benefits

Equity
5% matched pension
Equipment and software provided
Annual wellbeing budget through Heka
Private GP and therapy appointments
Healthy snacks and nutrition provided in the office
Dinner provided when working late
Support for learning & development
28 days annual leave
Option to buy 5 additional days
No internal meetings before 10am
No Friday internal meetings

About the Company

Suvera is transforming healthcare with a mission to power early care for everyone.
We partner with UK general practices to deliver technology and care that use AI to transform community care.
We currently manage over 300,000 patients.
Our ambitions are global.
Our advisors include Professor Bryan Williams.
We are a diverse team of about 60 people, including clinicians, care advisors, and experts.
Backed by Google for Startups and Morningside Ventures.

Equal Opportunity

We're proud to have a diverse team with a wide range of backgrounds, experiences, and skill sets.
We value potential just as much as experience.
If you're excited about this opportunity and think you could make a positive impact in the role, we'd love to hear from you.
Please make sure to address this in your application by telling us what you'd bring to the team and why this role feels like the right fit for you.