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About the Role

The Practice Manager will be responsible for the daily management and oversight of all employees at the location, ensuring high levels of operational efficiency. Goals include the development and fostering of a culture focused on exceptional customer service. Emphasis will also be placed on compliance with regulatory and privacy standards.

Responsibilities

• Supervises staff and oversees daily office operations
• Establishes and maintains schedules, allocation of staff resources, and assures effective patient care
• Trains and rotates office staff through various office duties to ensure cross-coverage in all areas
• Assesses staff performance, completing 90-day reviews for new hires and annual reviews for established employees
• Conducts regular office staff meetings
• Monitors time clocks daily, limiting overtime and time-off requests
• Verifies all timesheets with HR department by Friday end of day
• Oversees daily deposits and till reconciliation
• Oversees inventory and ordering of office supplies
• Ensures all staff answer telephone in a timely and professional manner, preferably within three rings
• Ensures all staff routinely demonstrate superior customer service skills
• Ensures all staff communicate with customers in a courteous, professional, cooperative and mature manner
• Ensures all staff recognize and respond appropriately to violent/abusive situations, bomb threats, fire and emergency situations
• Ensures all staff accurately take messages and convey information to recipient
• Ensures all staff protect patient confidentiality per policies and procedures
• Ensures all staff scan and enter information into Electronic Health Record accurately and timely
• Ensures all staff demonstrate the ability to collect medical office charges, accurately manage till, and prepare daily deposits
• Oversees and maintains a safe environment for employees, patients and visitors
• Assures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintained
• Completes work/repair orders in a timely manner
• Coordinates and prepares office and staff for potential weather-related disasters
• Communicates with corporate office for current updates and maintains an open line of communication with staff
• Oversees schedule and coordinates appointment cancellations as needed
• Follows company protocol for release of medical records
• Works with Administrator to develop, implement, and monitor effective programs
• Assures staff meets deadlines on projects assigned (i.e., annual training, health requirements)
• Attends Manager meetings
• Performs other duties as needed or assigned

Requirements

• Prior experience in healthcare is desired
• Prior experience in a manager role in healthcare is desired
• Effective problem-solving skills and a desire to address little problems before they become big problems
• Working knowledge of federal and state regulations that impact clinic operations, including HIPAA
• Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports
• Excellent organizational and interpersonal communication skills
• Demonstrated ability to manage multiple priorities
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence and procedure manuals
• Ability to work effectively by presenting information and responding to questions from groups of managers, clients, customers and physicians
• Hearing: Adequate to perform job duties in person and over the telephone
• Speaking: Must be able to communicate clearly in person and over the telephone
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
• Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift
• Possible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic and/or OR environment

Skills

• Healthcare Administration
• Public Health
• Business
• HIPAA
• Health Information Technology (HIT) Systems
• Organizational skills
• Interpersonal communication skills
• Problem-solving skills

Location

• Texas

Work Type

• Onsite

Experience Level

• Manager

Education Level

• Bachelor's degree in Healthcare Administration, Public Health, Business, or similar is preferred

Benefits

• Medical, Dental, Vision Insurance
• 401k with 4% match
• Paid Time Off
• Short & Long-Term Disability
• HSA with $720 annual match
• FSA + Dependent Care FSA
• Life Insurance (company paid + voluntary options)
• 9.5 Paid Holidays for the Year 2026
• Employee Assistance Programs
• Voluntary Hospital, Critical Illness & Accident Coverage

About the Company

• Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations.
• We are seeking talented professionals who can support the business and help it achieve its strategic objectives.

Equal Opportunity

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.