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About the Role

Join Tyro to help grow our retail partner ecosystem by engaging with POS providers, software vendors, technology partners, and referral partners to strengthen relationships, identify new opportunities, and drive partner-led growth.

Responsibilities

• Activate and develop existing partners
• Re-engage Tyro’s long-tail retail partners through regular phone, email, video and face-to-face contact
• Build relationships with medium, small and emerging partners across the retail ecosystem
• Understand each partner’s business, customer base, referral potential and strategic fit for Tyro
• Identify which partners should be grown, reactivated, maintained, cleaned up or deprioritised
• Help partners understand Tyro’s retail, in-store, online and omnichannel payment solutions
• Drive referral activity by asking for opportunities, following up consistently and helping partners identify suitable merchants
• Visit partners in-market where valuable to build stronger relationships and create momentum
• Support partner education through product updates, sales enablement, simple training sessions and collateral sharing
• Research and identify potential new retail partners who could support Tyro’s growth strategy
• Conduct outbound prospecting to introduce Tyro and qualify potential partnership opportunities
• Book introductory meetings with potential partners and support the early stages of partner development
• Work with the Retail Partner Manager to assess new partners based on fit, opportunity size, merchant base and commercial value
• Help build a pipeline of new partner relationships that can contribute to future referral growth
• Work with partners to uncover merchant referral opportunities
• Qualify partner referrals and connect them with the right Tyro sales team members
• Track referral activity, opportunity progression and partner contribution
• Help increase partner-sourced pipeline, transaction volume and gross profit
• Follow up relentlessly to ensure opportunities do not go cold
• Support campaigns or targeted activation initiatives across specific retail partner segments
• Maintain accurate CRM records for partner contacts, activity, notes, opportunities and next steps
• Help clean up outdated partner records, inactive relationships and unclear ownership
• Support partner segmentation and portfolio reviews
• Provide regular updates on partner activity, referral generation, blockers and opportunities
• Help create a more disciplined operating rhythm across the retail partner channel

Requirements

• Experience in sales, business development, partnerships, account management, customer success or a similar customer-facing role
• Confidence picking up the phone and having commercial conversations
• Strong follow-up discipline and the ability to keep multiple conversations moving at once
• A proactive mindset and willingness to create activity rather than wait for opportunities
• Strong communication skills and the ability to build rapport quickly
• Good organisation skills and comfort using CRM systems or sales tools
• Resilience, curiosity and a willingness to learn from rejection
• An interest in retail, payments, technology, software, POS systems or partner ecosystems
• The ability to work independently while staying connected to the broader team
• A practical, hands-on approach and comfort doing the less glamorous work that creates commercial outcomes

Skills

• Relationship building
• Partnerships
• Business development
• Channel sales
• CRM systems
• Sales tools

Location

• Remote
• Hybrid

Work Type

• Hybrid (3 days in the office)

Benefits

• Learning and career development opportunities
• 18 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (Additional day of leave)
• Weekly team social events, snacks, craft beer and wine, ping pong and video games
• Taco Tuesdays
• Mental health and wellness initiatives
• Novated leasing

About the Company

• Tyro provides integrated payments, banking, and lending solutions to ensure Australian business success.
• With over 21 years of experience, Tyro combines people, technology, and partners to deliver simplified payments and seamless business banking.
• Tyro powers over 76,000 merchants and works with almost 800 partners across hospitality, retail, services, and health sectors.
• Tyro is a fast-paced and innovative company that values commit to greatness, stay hungry, wow the customer, be good, and win together.
• Tyro offers opportunities for career growth and the chance to make a significant impact.

Equal Opportunity

• Tyro is committed to a diverse, inclusive workplace where everyone thrives.
• We welcome applicants of all backgrounds and are an equal opportunity employer.
• If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.