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About the Role

We are seeking a highly motivated Systems Administrator to provide technical and business administration support across a range of enterprise applications and technology platforms. The role is responsible for maintaining system performance, availability, security, and compliance while delivering high-quality support to business stakeholders.

Responsibilities

• Provide technical and business administration support for systems, products, and configurations in accordance with established policies and procedures
• Monitor, analyse, troubleshoot, and resolve system issues, including performance tuning and proactive problem management
• Maintain system access, monitoring, recovery, and documentation practices to minimise operational risk and ensure service continuity
• Develop, maintain, and execute operational procedures to support reliable and consistent service delivery
• Analyse operational, incident, and change management data to identify trends, improve performance, and support problem resolution
• Build and maintain productive working relationships with stakeholders, customers, vendors, and technical support teams
• Monitor and maintain technology platforms, cloud services, and business applications to ensure service continuity and compliance
• Deliver proactive and reactive support services aligned to operational and strategic objectives
• Ensure governance, security, and operational controls are effectively implemented while maintaining service responsiveness
• Support continuous improvement initiatives and contribute to a culture of operational excellence in a dynamic environment

Requirements

• Proven experience in Systems Administration and/or relevant industry certifications
• Strong Salesforce administration experience, including platform configuration, automation, and business process improvement
• Experience eliciting business requirements and translating them into effective system solutions
• Knowledge of enterprise support and service management practices
• Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
• Combine your CV and cover letter into a single document when submitting your application
• Ensure your application clearly outlines how your skills and experience align with the requirements of the role

Skills

• Salesforce administration
• Platform configuration
• Automation
• Business process improvement
• Eliciting business requirements
• Translating business requirements into system solutions
• Enterprise support
• Service management practices
• ServiceNow
• Jira
• Confluence
• GTP
• Amanda platforms
• Problem-solving
• Analytical skills
• Communication skills
• Stakeholder engagement skills

Location

• Parramatta

Work Type

• In office presence required 3 days per week
• Temporary
• Full-time

Experience Level

• Grade 0708

Salary/Compensations

• 116,981 base plus superannuation

About the Company

• A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
• Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

Equal Opportunity

• We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.