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About the Role

Salesforce is seeking a senior-level designer to specialize in creating clear, easy-to-understand graphics and diagrams from complex technical concepts. This role involves driving the design process from concept to final visual, balancing technical accuracy and creativity while adhering to brand guidelines. It requires close collaboration with technical writers and designers to enhance the understandability of technical content.

Responsibilities

Break down complex ideas into clear, easy-to-understand graphics and diagrams.
Interpret technical documentation and collaborate with subject matter experts to create accurate and effective visuals.
Design icons, illustrations, flowcharts, system diagrams, data model diagrams, and other technical graphics.
Explore multiple design approaches to find the clearest and most effective way to communicate complex information.
Partner closely with technical writers, product managers, and designers throughout the design process.
Present design concepts, explain your thinking, and iterate based on stakeholder feedback.
Manage multiple projects and stakeholders while proactively communicating progress and timelines.
Ensure every deliverable meets brand, accessibility, and documentation standards while maintaining a high level of quality and consistency.
Continuously help refine visual assets, templates, and diagramming approaches to improve the overall documentation experience.

Requirements

5+ years of experience creating technical graphics, diagrams, or visual documentation.
Ability to translate complex technical concepts into clear, intuitive visuals.
Strong visual problem-solving skills with the ability to balance technical accuracy and clarity.
Proficiency in prioritizing structural logic and clarity over decorative styling.
Highly proficient in Adobe Illustrator.
Experience creating flowcharts, process diagrams, system diagrams, and other technical illustrations.
Comfortable interpreting technical documentation and conducting research to deepen understanding of technical concepts.
Confident in presenting design decisions, collaborating with cross-functional partners, and incorporating feedback.
Curiosity about AI and interest in using it to find new diagramming possibilities and speed up workflow.
Proactive, organized self-starter capable of managing multiple projects, navigating ambiguity, and driving work independently.
Patience and spatial awareness required to organize large, complex data models into clean, unified structures.
A related technical degree is required.

Skills

Adobe Illustrator
Technical graphics design
Diagramming
Visual problem-solving
Data model design
Collaboration
Communication
Project management
AI tools

Location

Select cities within the San Francisco and New York City metropolitan area

Work Type

Full-time

Experience Level

Senior-level
5+ years

Education Level

Related technical degree

Salary/Compensations

$94,000 - $142,300 annually
$112,900 - $155,200 annually in select cities within the San Francisco and New York City metropolitan area

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The company is focused on innovation and driving business and the world through AI.
Salesforce is leading workforce transformation in the agentic era.
Salesforce uses AI tools to help recruiters assess and evaluate candidates' resumes and qualifications.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all and creating a workplace that is inclusive and free from discrimination.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
Consideration for employment will be given to qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring.