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About the Role
The Care Coordination Assistant supports the UM Nurse, Social Workers and Complex Care RN with non-licensee type task and functions within the department to ensure patient throughput remains timely. This role is responsible for selected functions related to Advance Directives, Utilization Review and Disposition Planning. The Care Coordination Assistant supports Care Coordinators and patients requesting assistance with advance directives, DME, Medication pick up, delivery of MOON, transition of care items, delivery of IMFM, and other duties as assigned by supervisor. This role is responsible for timely communication with the patient/family and the entire care team.
Responsibilities
- Supports the SW and UM nurse, Complex Care RN with assigned functions to prevent barriers for timely disposition, gathers information and coordinates with care coordinator.
- Provides resource information in a timely and efficient manner.
- Collaborates with other members of the health care team to lend support.
- Provides education to patient/family in understanding, letters being delivered and any follow up.
- Understands eligibility processes and criteria for both private and public local, state and federal resources.
- Responds to referrals from hospital staff, physician offices, community and family to provide resource information and education.
- Coordinates financial needs assessment for patients in need of assistance for follow-up care throughout the continuum.
- Provides follow-up for patients needing post-discharge assistance.
- Allows for any cultural or religious beliefs in providing service and continuity of care.
- Ensures timely delivery of DME and transportation services by ensuring follow up.
- Monitors for compliance of Medicare/Medicaid regulations.
- Communicates with appropriate Care Coordinator for UR denials received.
- Tracks and tends data for PI.
- Communicates barriers for timely disposition based on needed resources for safe transitions.
- Obtains all the appropriate signatures from patients on MOON and IMFM letters.
- Supports updates in PI tracking tools, White boards, avoidable day modules, etc.
- Completes all initial and ongoing professional competency assessment, required mandatory education, population specific education.
- Performs other duties as assigned.
- Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Requirements
- Minimum 3 years work experience working with customers/clients and strong clerical background.
- Strong computer skills and Microsoft office products.
- LPN licensure/experience preferred.
Skills
- Professional, organizational, excellent verbal, and written communication skills.
- Ability to interact appropriately with patients from various backgrounds.
- Ability to build and sustain trust with the physician and the care team.
Location
- Day (United States of America)
Work Type
- Day
Experience Level
- Minimum 3 years
Education Level
- High School Diploma General or GED General or Accredited Program Nursing-Preferred
About the Company
- Wellstar's mission is to enhance the health and well-being of every person they serve.
- Wellstar has become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
- Connect with the most integrated health system in Georgia.