Lending Customer Service Representative - Bilingual (English/Spanish) at APOYO FINANCIERO, INC. | South San Francisco, CA, US | Rezi

Lending Customer Service Representative - Bilingual (English/Spanish) at APOYO FINANCIERO, INC.

Lending Customer Service Representative - Bilingual (English/Spanish)

APOYO FINANCIERO, INC. · South San Francisco, CA, US

Today

Lending Customer Service Representative - Bilingual (English/Spanish)

APOYO FINANCIERO, INC. · South San Francisco, CA, US

4 hours ago
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About the Role

Apoyo Financiero Inc. is a fast-paced, rapid-growth company dedicated to serving under-banked communities by providing access to credit and improving clients' lives. We are passionate about delivering high-quality customer service and fostering professional growth for our team members, with plans to expand significantly and offer numerous advancement opportunities.

Responsibilities

  • Make company known, sell products, and attract prospects to the branch.
  • Provide exceptional customer service by actively listening to customer needs.
  • Process loans with specific knowledge of lending products and financing.
  • Analyze credit history to determine loan eligibility.
  • Handle money, process payments, and balance the cash register.
  • Monitor accounts for outstanding debts, encourage timely payments, and update account status.
  • Build partnerships with local businesses and nonprofit organizations.
  • Actively participate in public events.
  • Comply with company guidelines and procedures.

Requirements

  • Do not send your RESUME if you do not speak and write in Spanish.
  • Passionate for Sales.
  • Superior verbal and written skills in English and Spanish are a must.
  • Familiar and comfortable with numeric data and accuracy with computer data entry.
  • High integrity, responsiveness, professionalism, and personal boundaries.
  • Timeliness, attention to detail, and accuracy.
  • Self-motivated, with a positive attitude and desire for professional growth.
  • Strong analytical and problem-solving skills.
  • Computer skills: Word, Excel.
  • Typing speed 40 wpm minimum.
  • Goal-oriented with the ability to work well under pressure.
  • Positive attitude and ability to adapt to changes.
  • Ability to learn quickly and multitask.
  • The employee is required to walk and/or stand up to 8 hours per day.
  • Occasionally lift and/or carry up to 50 pounds.
  • Use of personal vehicle required.
  • Valid driver's license and personal auto insurance.

Skills

  • Sales
  • Customer Service
  • Loan Processing
  • Credit Analysis
  • Money Handling
  • Collections
  • Marketing
  • Microsoft Word
  • Microsoft Excel
  • Typing (40 wpm)

Location

  • SOUTH SAN FRANCISCO - SOUTH SAN FRANCISCO, CA 94080

Work Type

  • Full Time
  • Non Exempt Position

Experience Level

  • Entry
  • Over one year of full-time, relevant work experience: Sales experience (e.g. positions with sales goals).

Salary/Compensations

  • $21.00 - $21.50 Hourly

Benefits

  • Medical Benefit Package (medical, dental, vision, life insurance, 401K retirement plan)
  • Paid training
  • Ten paid holidays
  • Nine paid sick days
  • Three paid bereavement days for direct family members
  • Vacation days

About the Company

  • Apoyo Financiero Inc. is a fast-paced and rapid-growth company serving under-banked communities.
  • We have helped over 30,000 clients and funded over $300 million dollars in loans.
  • With over thirty offices our goal is to improve the lives of our clients, employees and communities we serve.
  • We help improve the lives of our clients by providing access to credit which allows them a pathway to the formal financial economy.
  • Our work has a positive social impact in the communities we serve.
  • We are highly passionate about providing the highest quality customer service to our clients and fellow team members.
  • We help our team members grow by providing formal training and experience which allows them to assume growing responsibilities and job advancement.
  • Our plan is to grow to 150 branches within three years providing our team members a pathway for professional growth opportunities.
  • Our success depends on our team members.
  • Our talented team works hard, genuinely cares about our customers, and values the relationship with the communities we serve.
  • People chose to work for us because we: Believe and live by the values which characterize our culture, Are a stable company and in constant growth (150 branches by the end of 2021), Respect and value our team members, Always reward outstanding employees, Provide team members the opportunity to grow within the company, Are a company that is always looking to develop our team’s skills, Always seek to offer the best service to our clients, whether external or internal, Work as a team in a healthy, fun, and innovative environment.
  • Apoyo Financiero is committed to continually develop its’ team members' talents in the short, medium, and long term.
  • Ninety-eight percent of our leadership opportunities are filled internally.
  • Apoyo Financiero participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services.

Equal Opportunity

  • We are an Equal Opportunity Employer