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About the Role

As our eCommerce Cross-brand Operations Manager, you will play a pivotal role in delivering exceptional online customer experiences across multiple retail brands. You'll lead the operational performance of our ecommerce ecosystem by driving continuous improvement across customer experience, fulfilment, omnichannel operations and digital platforms. Working across various teams and external partners, you'll identify opportunities to improve operational efficiency, optimise customer journeys and deliver scalable solutions that support business growth.

Responsibilities

Lead the day-to-day operational performance of our ecommerce platforms, delivering a seamless customer experience across multiple brands.
Drive cross-functional initiatives to enhance ecommerce capabilities, digital experiences and operational processes.
Manage local stakeholder engagement for projects, platform enhancements and operational changes.
Support platform releases through User Acceptance Testing (UAT), issue triage, testing and post-launch monitoring.
Identify and implement continuous improvements to optimise customer journeys and omnichannel capabilities.
Partner with Customer Care, Retail Operations, Distribution Centres, Technology and Digital teams to resolve issues and deliver customer-focused solutions.
Monitor operational KPIs, Gross-to-Net performance and supply chain metrics, using insights to drive business improvements.
Coach and develop the eCommerce Operations Coordinator, fostering collaboration, accountability and continuous improvement.

Requirements

Experience in ecommerce or omnichannel operations within a retail environment.
Proven ability to lead cross-functional projects and drive operational improvements.
Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
Experience working with ecommerce platforms, CMS technologies and digital release processes, including User Acceptance Testing (UAT).
A customer-first mindset and a passion for continuous improvement in a fast-paced environment.

Skills

Atlassian tools, including Jira and Confluence
Digital analytics platforms such as GA4 or Adobe Analytics
Project management or Agile delivery experience
Advanced Microsoft Excel and reporting skills

Location

North Sydney

Work Type

Hybrid

Benefits

Generous yearly $1,500 product allowance
Family & Friends discounts of up to 50% off across all brands
Up to 50% off Oakley eyewear and apparel
Wellness amenities including reformer Pilates studio, Yoga classes, Personal training and Bike storage
Abundance of local cafes, a major shopping centre and close to public transport facilities
Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities
Wide range of career opportunities across the EssilorLuxottica network
Complimentary full-time concierge services

About the Company

EssilorLuxottica is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.
We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs.
We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation.
In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank.
Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Equal Opportunity

As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered.
We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, andnbsp;most importantly, we're all about creating better experiences - for our customers and for each other.