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About the Role
Shape digital experiences for customer service and assisted channels by leading technology strategy and engineering excellence at scale, utilizing modern cloud, AI, and engineering platforms.
Responsibilities
- Set technical direction and drive a culture of engineering excellence, innovation, and pragmatic delivery.
- Own architectural design, technology roadmap, and delivery outcomes across complex, live technology environments.
- Partner across product, architecture, risk, and delivery to deliver scalable, secure, and resilient customer service technology.
- Lead modernization across legacy and future-state platforms, including reusable service domains, cloud-native architecture, and platform patterns.
- Drive engineering excellence through modern software development practices, CI/CD, observability, secure design, and production readiness.
- Provide thought leadership, mentor senior engineers, and uplift technical capability across teams.
- Influence senior stakeholders, balancing speed, quality, customer outcomes, operational risk, and technology resilience.
- Help build simpler, smarter, and more reliable experiences for colleagues supporting customers.
Requirements
- Deeply technical, hands-on engineering leaders with experience in large-scale, complex technology environments.
- Strong architectural judgment, modern engineering experience, and ability to influence across product, risk, architecture, and delivery.
- Experience leading enterprise-scale technology environments, including architecture, engineering standards, and end-to-end delivery.
- Experience modernizing complex platforms, including legacy transition, service domains, APIs, cloud, or microservice-based architectures.
- Understanding of reliability, observability, security, controls, and operational risk in production environments.
- Ability to guide solution design across complex problem spaces and support teams through architecture guardrails and standards.
- Experience with modern software delivery practices, secure design, CI/CD, and engineering quality at scale.
- Comfortable influencing senior stakeholders, making pragmatic trade-offs, and communicating technical decisions clearly.
- Curiosity about the role of AI, GenAI, and Agentic platforms in improving colleague and customer experiences.
- Commitment to mentoring others, building capability, and creating an inclusive engineering culture.
Skills
- Cloud platforms
- AI
- Engineering platforms
- Architecture
- Software development
- Systems engineering
- Infrastructure engineering
- Network engineering
- Platform engineering
- CI/CD
- Observability
- Secure design
- Production readiness
- APIs
- Microservices
- Legacy modernization
- Service domains
Experience Level
- Chief Engineer
About the Company
- CommBank is building tomorrow's bank today, redefining customer and colleague experiences.
- Retail Technology delivers technology and operations across every aspect of CommBank and Bankwest Retail.
- CommBank is committed to creating an accessible, inclusive, and respectful workplace.
Equal Opportunity
- We welcome applications from people of all backgrounds.
- Particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples.
- If you require support or adjustments, please let us know.
- Aware of some accessibility issues on this site, particularly for screen reader users. If you require additional support please contact HR Direct on 1800 989 696.