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About the Role

The Security Concierge plays a crucial role in delivering high-quality security services and exceptional customer experience. As part of the Community Hubs Team at the Sydney Olympic Park area, you will ensure the safety and security of City of Parramatta Council facilities while fostering connections with the community.

Responsibilities

• Provide outstanding customer service, creating memorable experiences
• Monitor the arrival of customers, employees, and contractors to maintain safety
• Open and close buildings in accordance with Council policies and procedures
• Oversee security within and around the building, responding to incidents and emergencies
• Manage surveillance, lost property inquiries, and access for authorised visitors
• Support loading dock operations and maintain the cleanliness of common areas
• Deputy Chief Warden responsibilities and chief warden in absence of the building manager

Requirements

• Minimum 1-year Operational security service experience in a customer-centric environment, with a proven track record of achieving objectives
• Experience in delivering security and customer services to diverse stakeholders in a complex
• Proficiency in data entry, security software, and digital systems
• Ability to work night shifts and weekends
• Must have NSW 1A Security Licence, and 1E Monitoring Centre Operator
• Must have a current Working with Children Check
• Must have valid Senior First Aid Certificate and CPR Certificate
• Australian or New Zealand citizen or a permanent resident in Australia
• Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply

Skills

• Data entry
• Security software
• Digital systems

Location

• Parramatta LGA

Work Type

• Casual
• Rotating roster
• Varying shift times (day and night)

Experience Level

• Minimum 1 year

Education Level

• NSW 1A Security Licence
• 1E Monitoring Centre Operator
• Working with Children Check
• Senior First Aid Certificate
• CPR Certificate

Salary/Compensations

• From $41.02 per hour + 25% casual loading

Benefits

• Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts
• Growth: Learning and development programs, leadership pathways, LinkedIn Learning

About the Company

• The City of Parramatta is in the midst of significant growth and transformation.
• Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone.
• Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.
• At Council, we prioritise the safety and wellbeing of children and young people.
• We are committed to implementing child safe practices to create an environment where children feel safe and included.
• We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks.
• Our commitment to child safety is explained in Council's Child Safe Commitment Statement.
• The City of Parramatta supports a drug and alcohol‑free working environment.
• At the City of Parramatta, inclusion and belonging are central to how we work.
• We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences.
• We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

Equal Opportunity

• We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact recruitment@cityofparramatta.nsw.gov.au for a confidential discussion.