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About the Role
As a Cloud Support Technician, you will play a key part in supporting and enhancing our cloud, infrastructure, and endpoint environments. You’ll work hands on across Azure, networking, security, and enterprise systems to ensure stability, performance, and operational excellence.
Responsibilities
- Administer, configure, and optimise cloud and on-premise systems.
- Investigate and resolve complex ICT incidents and system faults.
- Perform root cause analysis and implement long-term fixes.
- Support network infrastructure (LAN, WAN, VPN, firewalls, routing, switching).
- Manage vulnerability remediation, patching, and security compliance.
- Deploy and maintain applications, endpoints, and system configurations.
- Test system changes and ensure stability before production release.
- Maintain documentation, CMDB records, and knowledge base articles.
- Collaborate with vendors and internal teams on projects and support.
- Participate in a 24x7 on-call support roster.
Requirements
- Experience supporting cloud platforms (especially Microsoft Azure environments).
- Strong troubleshooting skills across infrastructure, networking, and endpoints.
- Knowledge of incident management, SLAs, and IT service frameworks.
- Exposure to network technologies (VPNs, firewalls, routing, switching).
- Understanding of cyber security, patching, and vulnerability management.
- Ability to manage multiple priorities and resolve complex technical issues.
- Strong documentation and communication skills.
- Collaborative mindset with ability to work across teams and vendors.
- Proactive approach to continuous improvement and system optimisation.
Skills
- Azure
- Networking
- Security
- Enterprise systems
- LAN
- WAN
- VPN
- Firewalls
- Routing
- Switching
- Incident management
- SLAs
- IT service frameworks
- Cyber security
- Patching
- Vulnerability management
- Documentation
- Communication
Location
- Sydney, St Leonards, NSW
Work Type
- On-site
- Full-time
Education Level
- Bachelor of Engineering/ Computer Science / Information Technology
Salary/Compensations
- $87,975
Benefits
- Learning and development opportunities
- Exposure to cutting-edge technologies
- Access to a wide range of staff benefits and partner discounts
About the Company
- Interactive is an Australian end-to-end award-winning IT services provider.
- We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services.
- Work with some of Australia's most recognised enterprise customers.
- Highly skilled, collaborative team that values expertise and knowledge‑sharing.
- Strong learning culture with personalised development plans.
- Commitment to sustainability and community investment.