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About the Role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey.

Responsibilities

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Requirements

Proven customer service skills through work or community involvement
Willing to assist in a professional, friendly and efficient manner
Available to work a flexible schedule
Comfortable in simple sales situations
Strong technical skills and the ability to promote digital and self-service banking options to our customers

Skills

Customer service
Sales
Technical skills
Digital banking promotion
Self-service banking promotion

Location

Canada : Ontario : Scarborough

Work Type

Full-time

Benefits

Competitive compensation and benefits package
Rewarding career path with diverse opportunities for professional development
Internal training to support career growth and enhance skills
Recognition and rewards for high-performance
Supportive leadership through meaningful development conversations
Internal training for growth and development

About the Company

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Equal Opportunity

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.