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About the Role

This hybrid role combines Front Office and Food & Beverage, offering the opportunity to create exceptional guest experiences across multiple areas of our boutique hotel. As a Heartist, you will be at the centre of the guest journey — welcoming guests at reception, providing personalised service and supporting our restaurant and bar operations.

Responsibilities

• Deliver personalised check-in and check-out experiences that reflect the Handwritten Collection spirit.
• Assist guests with enquiries, payments, requests and daily hotel services.
• Support Food & Beverage operations by delivering attentive service across our restaurant and bar.
• Assist with events, functions and dining experiences within the hotel.
• Create meaningful guest connections by sharing your knowledge of the hotel and local area.
• Respond to guest requests and resolve concerns with care and professionalism.
• Support broader hotel operations including phones, emails and occasional porter duties.

Requirements

• Experience in Front Office, Food & Beverage or a similar hospitality role.
• A genuine passion for personalised service and creating positive guest interactions.
• A friendly and confident communication style with the ability to connect with people.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• A flexible, team-focused approach and willingness to support across hotel operations.
• Availability to work a rotating roster including mornings, evenings, weekends and public holidays.
• Experience with hotel systems such as Opera Cloud is advantageous but not essential.
• Current RSA certification or willingness to obtain prior to commencement.

Skills

• Personalised service
• Guest interactions
• Communication
• Attention to detail
• Multitasking
• Teamwork
• Flexibility

Location

• Darling Harbour, Sydney

Work Type

• Part-Time
• Permanent

Experience Level

• Entry Level

Education Level

• RSA certification

Benefits

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

About the Company

• Hotel Woolstore 1888 – Handwritten Collection is one of Sydney’s most unique heritage hotels, located in the heart of Darling Harbour.
• Blending rich history with contemporary design, our boutique property offers guests an unforgettable stay through its industrial-chic interiors, curated artwork and vibrant atmosphere.
• Originally built in 1888, the hotel is the fourth oldest surviving wool store in Sydney and has been thoughtfully transformed into a distinctive boutique destination.
• Featuring 90 individually designed guest rooms, an acclaimed restaurant and bar, and versatile meeting and event spaces, Hotel Woolstore 1888 celebrates creativity, individuality and authentic guest experiences.
• As part of the globally recognised Accor network and the Handwritten Collection brand, we pride ourselves on delivering genuine hospitality where every guest interaction feels personal, thoughtful and memorable.

Equal Opportunity

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
• We offer reasonable adjustments to support you.
• If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.