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About the Role

The Service Coordinator provides engagement and comprehensive support services to program participants in Community Access’ supported housing programs. This role supports individuals using a person-centered model to help them maintain housing, develop goals, further recovery, access community services, connect with support networks, and explore educational or vocational opportunities. Service Coordinators are responsible for individual support and community building group activities.

Responsibilities

Facilitate a minimum of four groups per month.
Ensure all services, follow-up, and documentation are completed on time.
Complete all assessments and service plans on time.
Enter at least two service plan linked notes for all tenants on assigned caseload (8 in licensed housing) within 48 hours of meetings.
Ensure monthly in-apartment visits for all tenants on assigned caseload (weekly in Community Residences).
Document 40 hours of direct service work each month.

Requirements

Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
Ability to prioritize and meet deadlines.
Excellent oral and written communication skills.
Be creative and flexible.
Ability to utilize various computer programs, including Microsoft Word and Excel.
Show initiative and be responsible for follow-through.
Ability to maintain confidential information.
Ability to work independently and as part of a team.
Skilled in conflict mediation/negotiation.
Assertive approach to problem solving.
Must be fingerprinted and cleared through a background clearance process.

Skills

Conflict mediation/negotiation
Assertive problem solving
Microsoft Word
Microsoft Excel

Location

Work Type

Full-time

Experience Level

Entry-level

Education Level

High school diploma or equivalent (GED)
Bachelor's degree in related field preferred

About the Company

Founded in 1974, Community Access is a pioneer of supportive housing and social services in NYC for people with mental health concerns.
Leads advocacy efforts for human rights, social justice, and economic opportunities.
Operates on the principle that people are experts in their own lives.
Programs span 25 locations with over 1200 units of supportive housing across three boroughs.
Includes the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT), and Intensive Mobile Team (IMT).
The Housing department provides permanent and affordable supportive housing for individuals with mental health concerns, low-income residents, and families.
Offers licensed transitional residential programs for individuals transitioning from institutions.
Services assist people in maintaining housing and achieving stability in community-based environments.

Equal Opportunity

Community Access is an Equal Opportunity Employer. M/F/D/V.
Women, People of Color and Members of the LGBT community are strongly encouraged to apply.
Dedicated to a workforce where at least 51% of employees identify as having personal experience using mental health services.