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About the Role
The Family Advocate provides engagement and comprehensive support services to families living in Community Access' supported housing programs. This role supports the head of the household and the entire family using a person/family-centered model to help them maintain housing and achieve personal and familial goals, including recovery, accessing treatment, building social support networks, and pursuing educational or vocational opportunities. Family Advocates also lead individual support, community-building group activities, and parenting workshops.
Responsibilities
- Facilitate a minimum of four groups per month focusing on family support, parenting skills development, and/or community building.
- Ensure all services, follow-up, and documentation are completed on time, including assessments and service plans.
- Complete at least two service plan linked notes for all families on the assigned caseload, entered within 48 hours of meetings.
- Ensure monthly in-apartment visits for all families on the assigned caseload.
- Consistently document 40 hours of direct service work each month.
Requirements
- Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
- Be a certified Family Peer Advocate or able to obtain certification within 18 months of hire.
- Be a parent with experience navigating human service systems for families and children, including behavioral health, education, child welfare, and homeless service systems.
- Ability to prioritize and meet deadlines.
- Excellent oral and written communication skills.
- Be creative and flexible.
- Ability to utilize various computer programs, including Microsoft Word and Excel.
- Show initiative and be responsible for follow-through.
- Ability to maintain confidential information.
- Ability to work independently and as part of a team.
- Skilled in conflict mediation/negotiation and have an assertive approach to problem-solving.
- Must be fingerprinted and cleared through a background clearance process.
Skills
- Family support
- Parenting skills development
- Community building
- Microsoft Word
- Microsoft Excel
- Conflict mediation/negotiation
- Problem-solving
- Bilingual Spanish-speaking (preferred)
- Ability to speak other relevant languages
Location
- NYC
Work Type
- Full-time
Experience Level
- Minimum of a high school diploma or equivalent (GED) required; bachelor’s degree in related field preferred – work experience within field may be substituted for degree.
Education Level
- High school diploma or equivalent (GED)
- Bachelor's degree in related field (preferred)
About the Company
- Founded in 1974, Community Access is a pioneer of supportive housing and social services in NYC for people with mental health concerns.
- We lead advocacy efforts promoting human rights, social justice, and economic opportunities.
- Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).
- The Housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low-income community residents and families, as well as licensed transitional residential programs for individuals moving from institutions into the community.
- Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community-based environments.
Equal Opportunity
- Community Access is an Equal Opportunity Employer. M/F/D/V.
- Women, People of Color and Members of the LGBT community are strongly encouraged to apply.
- We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.