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About the Role
Strengthen risk and quality practices across IAG's Intermediated Insurance business, supporting trusted brands. Partner with leaders to manage risk, improve controls, and drive better outcomes for customers, partners, and employees. This role combines risk, quality, assurance, and continuous improvement to shape future business operations.
Responsibilities
- Partner with leaders and teams to identify, assess, and manage operational risks in a complex business environment.
- Review business processes and controls to ensure effective risk management and identify improvement opportunities.
- Develop practical risk mitigation plans through coaching, collaboration, workshops, and stakeholder engagement.
- Conduct risk and quality reviews supporting compliance, operational effectiveness, and customer outcomes.
- Implement and enhance automated testing and monitoring activities using technology.
- Support governance activities including business continuity, compliance, assurance, and fraud control planning.
- Drive continuous improvement initiatives to enhance quality, strengthen controls, and improve team workflows.
Requirements
- Experience in operational risk, quality, controls, or governance within an intermediated insurance or financial services environment.
- Strong understanding of broker, intermediary, or commercial insurance business operations.
- Strong analytical and critical thinking skills to navigate complex business challenges.
- Experience managing risk profiles, incidents, controls, or assurance activities in a regulated environment.
- Ability to build trusted relationships and partner effectively with leaders and stakeholders.
- Experience driving continuous improvement, change initiatives, or operational uplift programs.
- Curiosity about emerging technology, automation, and AI for risk and quality improvement.
Skills
- Operational risk management
- Quality assurance
- Control frameworks
- Governance
- Intermediated insurance
- Financial services
- Broker operations
- Commercial insurance
- Analytical skills
- Critical thinking
- Stakeholder engagement
- Continuous improvement
- Change management
- Automation
- AI
Location
- Naarm (Melbourne)
- Gadigal Country (Darling Park 2, Sydney)
Work Type
- Permanent
- Full-time
Benefits
- Boosted superannuation with 13% as standard
- 20 days annual leave + 5 days MyLeave
- Work from home and flexibility options with myFlex
- Up to 50% off personal insurance
- Partner discounts on private health insurance, tech & appliances
- Industry-leading 20 weeks paid parental leave
- Access to LinkedIn Learning, IAG Academy, study assistance, and secondment opportunities
About the Company
- IAG is the largest general insurance group in Australia and New Zealand.
- Our purpose is to make your world a safer place by helping everyday people, supporting their ambitions, and making insurance accessible.
- As part of IAG, you'll enjoy career opportunities, a purpose-led environment focused on connection and belonging, and the ability to make a meaningful impact.
- We celebrate diverse viewpoints and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities, collaborating on Indigenous-led solutions.