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About the Role

Deliver high-quality, person-centred counselling, brief interventions, and bio-psycho-social assessments for people who use alcohol and other drugs, and concerned others, via telephone, webchat and other contact centre modalities, as part of a rotating 24/7 roster (including nights, weekends and public holidays). Provide health education, harm minimisation advice, and evidence-based support, including advocacy, negotiation or mediation on behalf of callers when required, and coordinate referrals to internal and external service providers to ensure continuity of care.

Responsibilities

Provide health education, harm minimisation advice, and evidence-based support
Advocate, negotiate or mediate on behalf of callers when required
Coordinate referrals to internal and external service providers
Liaise with external agencies
Represent the service at community events
Maintain service directory information
Deliver outreach education relating to drug and alcohol issues to other service providers and community groups
Maintain accurate, confidential electronic records and data
Participate in regular supervision, reflective practice, clinical review, training, policy and procedure development, and ongoing professional development
Contribute to broader Alcohol and Drug Service priorities, including participation in team meetings, quality improvement initiatives, research activities, and, where required, facilitation of therapeutic group programs

Requirements

Relevant tertiary qualifications in nursing, counselling, social work, psychology, or a related field, with eligibility for membership of the relevant professional association
Demonstrated relevant clinical alcohol and drug experience including assessment, brief intervention, and counselling of clients with substance use problems and co-existing mental health issues
Demonstrated understanding of contemporary approaches to alcohol and drug treatment, including harm reduction, person-centred and strengths-based approaches
Ability to identify clients’ specific needs and provide the appropriate assessments, interventions, and approaches for an effective solution
Demonstrated high-level written and verbal communication skills (including via telephone and typing)
Highly developed interpersonal skills
Minimum typing speed of 40 WPM
High-level computer skills, including Microsoft Office
Previous experience with electronic patient record systems

Skills

Counselling
Brief interventions
Bio-psycho-social assessments
Health education
Harm minimisation advice
Advocacy
Negotiation
Mediation
Referral coordination
Liaison with external agencies
Community event representation
Service directory maintenance
Outreach education
Electronic record maintenance
Data management
Supervision
Reflective practice
Clinical review
Training
Policy and procedure development
Professional development
Teamwork
Quality improvement
Research
Therapeutic group facilitation
Microsoft Office
Electronic patient record systems

Location

Darlinghurst

Work Type

Full Time
24/7 Call centre rotating roster

Experience Level

Social Worker (Level 1-2)
Counsellor (Level 1-2)
Registered Nurse (Year 2-8)

Education Level

Tertiary qualifications in nursing, counselling, social work, psychology, or a related field

Salary/Compensations

$76,394.31 - $108,986.24 per annum (pro rata)

Benefits

Not-for-profit salary packaging
Seamless NSW Health Mobility
Study leave
Curran Foundation scholarships
Fitness Passport
Discounted private health
Cultural recognitions and celebrations

About the Company

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community.
Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.