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About the Role
This role focuses on providing exceptional customer care and supporting regional customer service operations. You will be responsible for order entry, managing specifications, communicating with customers and representatives, and contributing to customer satisfaction initiatives.
Responsibilities
- Provide world-class customer care to internal and external customers.
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
- Communicate deliverables and resolve customer service issues with customers and representatives.
- Complete and pass required customer service certifications.
- Use judgment, prior experience, and company policies to resolve standard and in-region problems.
- Assist with customer feedback tracking and driving customer satisfaction.
- Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
- Understand. Create. Simplify.
- Perform other duties as assigned, potentially including office administration and other support duties.
Requirements
- Minimum 1 year of customer service experience.
- Associate's degree or related business experience.
- Strong computer skills.
- Ability to learn concepts and technical details of products.
- Strong writing, proofreading, documentation, and communication skills.
- Ability to learn new skills and assume new responsibilities.
- Ability to work cooperatively in a team environment.
- Satisfactory background check results.
- Negative drug test result(s).
- Ability to write and speak English coherently.
Skills
- Customer service
- Order entry
- Quote management
- RMA processing
- Specification management
- Communication
- Problem-solving
- Customer feedback tracking
- Computer skills
- Technical product knowledge acquisition
- Writing
- Proofreading
- Documentation
- Teamwork
- ERP tools experience
- CRM tools experience
- Technical sales experience
- Bilingualism
Experience Level
- Minimum 1 year of customer service experience
Education Level
- Associate's degree
- Bachelor's degree