Head of Strategic Customers at GWA Group | Australia | Rezi

Head of Strategic Customers at GWA Group

Head of Strategic Customers

GWA Group · Australia

Today

Head of Strategic Customers

GWA Group · Australia

7 hours ago
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About the Role

This is a senior commercial leadership role with enterprise impact, focused on developing and delivering strategy and execution priorities for GWA’s largest and most important customers, including major national merchant and retail partners. The role involves setting and driving national account strategy, pricing discipline, trading terms, margin performance, and the commercial framework to support consistent growth.

Responsibilities

  • Set and drive the national account strategy.
  • Manage pricing discipline, trading terms, and margin performance.
  • Develop and implement the commercial framework for consistent growth.
  • Align national strategy with local execution by working closely with Sales State General Managers, and the Finance, Marketing, Product and Supply Chain teams.
  • Drive stronger customer partnerships.
  • Ensure a consistent, commercially disciplined approach across the merchant customer base.

Requirements

  • Proven experience managing large-scale national, enterprise, merchant or retail accounts.
  • Strong commercial capability, including pricing, trading terms, margin discipline and growth delivery.
  • Ability to influence and drive change across functions, states, and senior leadership groups.
  • Sharp analytical mindset, with confidence using performance insights to drive better commercial outcomes.
  • Strong communication, resilience, and the ability to lead through complexity with pace.
  • Must be a citizen, permanent resident or hold all relevant employment visas and other approvals for the location and duration of this position.

Skills

  • Commercial leadership
  • Pricing strategy
  • Trading terms management
  • Influencing senior stakeholders
  • Strategic thinking
  • Practical execution
  • Analytical skills
  • Customer focus
  • Working through ambiguity
  • Leadership capability
  • Communication
  • Resilience

Location

  • North Sydney

Work Type

  • Full-time

Experience Level

  • Senior

About the Company

  • GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces.
  • Operates iconic brands Caroma and Methven.
  • Has operations spanning Australia, New Zealand and the UK.
  • Is shaping a better, more sustainable future.