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About the Role

Join Westpac Institutional Bank's Merchant Payments team to shape the future of digital payments for businesses. This role focuses on evolving our merchant acquiring portfolio, including eCommerce, in-store, mobile, and emerging payment acceptance solutions. You will develop and enhance products, translate customer needs into product capabilities, and partner with various teams to define roadmaps and deliver customer-focused solutions.

Responsibilities

Develop and enhance products that help businesses accept payments more simply, securely, and efficiently.
Translate customer needs, market trends, and industry opportunities into meaningful product capabilities and enhancements.
Partner closely with technology, delivery, operations, risk, and external providers.
Define product roadmaps and prioritize new features.
Support the successful delivery of customer-focused solutions.
Contribute to product governance, risk management, and ongoing portfolio performance.
Act as a trusted subject matter expert in a rapidly evolving payments environment.
Influence strategic outcomes and drive innovation.

Requirements

Strong experience in payments, merchant acquiring, or related financial services products, including payment processing and acceptance solutions.
Experience managing products end-to-end, from identifying opportunities and defining roadmaps through to delivery and ongoing enhancement.
Ability to build trusted relationships, influence stakeholders, and collaborate effectively across business, technology, and delivery teams.
Strong analytical thinking and customer focus, with the ability to translate insights into practical solutions and product improvements.
Knowledge of the Australian payments landscape, including emerging technologies and digital payment trends such as SoftPOS and mobile acceptance solutions.

Skills

Payments
Merchant Acquiring
Product Management
Stakeholder Engagement
Problem Solving
Delivering Change
Collaboration
Analytical Thinking
Customer Focus
SoftPOS
Mobile Payment Technologies
eCommerce
In-store Payments
Emerging Payment Acceptance Solutions

Location

Sydney

Work Type

Hybrid
12-month max-term parental leave cover

Experience Level

Associate Director

Benefits

Special offers on banking products
Discounts from top brands
Generous employee-only mortgage rates
Flexible work arrangements
Variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities
Opportunities to give back to the Community through volunteering initiatives

About the Company

Westpac Institutional Bank's Merchant Payments team is focused on the evolution of our merchant acquiring portfolio.
We are obsessed with becoming our customers' #1 banking partner for life.
We are committed to making Westpac the best place to work in the country.

Equal Opportunity

We’re all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.