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About the Role
Cathay Express Transportation is seeking caring, dependable, and safety-focused Matrons (Transportation Attendants) to assist individuals traveling to and from day habilitation programs throughout New York City. Working alongside a Bus Operator, the Matron is responsible for supervising passengers, assisting with boarding and exiting, ensuring safe hand-offs at pick-up and drop-off locations, and providing a positive transportation experience. This position is ideal for individuals who enjoy helping others, communicate well, and remain calm in a fast-paced environment.
Responsibilities
- Provide curb-to-curb assistance for all individuals during pick-up and drop-off in accordance with company policies and transportation contracts.
- Escort individuals safely between the vehicle and the entrance of their residence, program, or designated destination when required.
- Ensure individuals are never left unattended when assistance is required.
- Follow each individual's transportation instructions to determine whether they are approved for independent drop-off or require a hand-to-hand transfer to an authorized caregiver, family member, staff member, or facility representative.
- Ensure individuals requiring a hand-off are released only to an authorized person before departing the location.
- Assist individuals with boarding and exiting the vehicle safely.
- Properly secure wheelchairs, seat belts, and all required safety restraints.
- Monitor passengers throughout transportation to ensure their safety, comfort, and well-being.
- Immediately report any medical, behavioral, or safety concerns to Dispatch or management.
- Follow all emergency procedures and company protocols.
- Communicate effectively with the Bus Operator regarding passenger needs, route concerns, and safety issues.
- Complete all required transportation documentation accurately and in a timely manner.
- Report incidents, accidents, injuries, or unusual occurrences immediately.
- Maintain the cleanliness and sanitation of the vehicle interior.
- Remove all trash from the bus daily.
- Sweep the bus floor.
- Wipe down seats, seat belts, handrails, windows (as needed), and all high-touch surfaces using approved disinfectants.
- Check for and remove lost-and-found items.
- Ensure the bus is clean and ready for the next scheduled route.
- Submit required cleaning verification photographs as directed by company policy.
- Report any visible vehicle damage or maintenance concerns identified during the cleaning process.
- Maintain professionalism and courtesy with passengers, families, coworkers, and staff.
- Follow all company policies, procedures, and safety regulations.
- Attend all required meetings and training sessions.
- Maintain confidentiality regarding all passenger information.
Requirements
- Must be at least 21 years of age.
- Ability to pass required background checks and drug screening.
- Legally authorized to work in the United States.
- Ability to board and exit the vehicle repeatedly throughout the service day.
- Ability to sit for extended periods while the vehicle is in motion.
- Ability to stand and walk between the vehicle and passenger entrances.
- Ability to bend, reach, and kneel to secure restraints and wheelchairs.
- Ability to assist passengers with balance and mobility.
- Ability to push and maneuver occupied wheelchairs including on lifts and ramps.
- Ability to lift or carry up to 50 pounds.
- Ability to perform routine vehicle cleaning tasks.
- Ability to communicate clearly.
- Ability to respond quickly in emergencies.
- Ability to work in varying weather and traffic conditions.
Skills
- Ability to communicate clearly and courteously with passengers, families, facility staff, and coworkers.
- Ability to read and follow written transportation instructions.
- Patience, dependability, and sound judgment when working with elderly passengers, individuals with disabilities, students, or passengers with medical or behavioral needs.
- Familiarity with wheelchair securement, child safety restraints, and passenger evacuation procedures preferred; training will be provided.
- Familiarity with Queens and the five boroughs of New York City preferred.
- Ability to work with individuals with developmental disabilities and diverse needs.
Location
- New York City
Work Type
- Full-time
Experience Level
- Prior experience as a matron, bus attendant, school bus aide, personal care aide, or in a similar passenger care role preferred.
Education Level
- High school diploma or equivalent preferred
- High school diploma or GED preferred.
Benefits
- Competitive Pay
- Signing Bonus
- 401K with match
- Paid Holidays
- Health/Dental/Vision Insurance
- Paid Training
About the Company
- Cathay Express Transportation Inc. is an equal opportunity employer.
Equal Opportunity
- Cathay Express Transportation Inc. is an equal opportunity employer.