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About the Role

This hands-on role supports hiring, onboarding, employee records, policy acknowledgments, training documentation, attendance and leave tracking, compliance files, payroll, and MAS billing documentation follow-up for Cathay Express Transportation, Inc. The position strengthens the connection between HR, compliance, operations, dispatch, customer service, and billing.

Responsibilities

• Support job postings, applicant tracking, interview scheduling, candidate communication, and onboarding coordination.
• Coordinate background checks, references, work authorization, required forms, acknowledgments, and employee file setup.
• Track orientation, training requirements, missing items, and new-hire readiness through completion.
• Maintain organized employee records for management review, audits, client requests, and compliance follow-up.
• Support tracking of 19-A, drug and alcohol, safety, training, policy, certification, and other compliance documentation.
• Escalate missing, expired, incomplete, or inconsistent records to HR, Safety, Compliance, Operations, and leadership.
• Track callouts, lateness, attendance issues, leave requests, and related employee documentation.
• Support sick leave, PTO, FMLA, corrective action documentation, investigation support, and employee follow-up.
• Identify recurring attendance, documentation, or compliance trends that require management attention.
• Review MAS, RouteGenie, dispatch, and operating records for missing or inconsistent trip documentation.
• Track and follow up on NPUs, no-shows, refusals, standing orders, mileage issues, stretcher, wheelchair, and two-person assist documentation.
• Coordinate with dispatch, customer service, drivers, operations, and billing to resolve documentation issues before billing or dispute review.
• Support payroll and timekeeping follow-up by reviewing missing punches, schedule changes, attendance notes, and manager approvals.
• Maintain trackers for open HR, compliance, payroll, and billing-support items.
• Prepare routine updates for leadership on open items, aging issues, documentation gaps, and recurring trends.
• Perform other duties as assigned to support safe, compliant, well-documented, and efficient operations.

Requirements

• Minimum of two (2) years of HR administration, operations administration, compliance, billing support, transportation, healthcare, or related experience preferred.
• Experience maintaining confidential employee, customer, billing, or compliance records.
• Strong organizational skills and ability to manage multiple trackers, deadlines, documents, and follow-up items.
• Must be at least 21 years of age.
• Must be willing to submit to required background checks and comply with Company drug testing requirements.
• Must be legally authorized to work in the United States.
• Ability to work on-site in a fast-paced office and transportation operating environment.
• Ability to sit and stand for extended periods.
• Ability to use a computer and phone system.
• Ability to communicate clearly.
• Ability to review detailed employee and trip documentation.
• Ability to move through office, dispatch, and operating areas as needed.

Skills

• Strong computer skills, including Microsoft Word, Excel, Outlook, shared files, and digital tracking tools.
• Ability to handle confidential information with professionalism, discretion, and sound judgment.
• Strong communication skills with employees, managers, dispatch, billing, HR, compliance, and leadership.
• Strong attention to detail with employee records, attendance documentation, trip documentation, and compliance files.
• Experience in NEMT, paratransit, school transportation, public transit, healthcare, or mobility operations.
• Familiarity with MAS, RouteGenie, Medicaid transportation documentation, trip records, billing support, or denial follow-up.
• Familiarity with onboarding, employee relations support, attendance tracking, leave documentation, policy acknowledgments, or compliance files.

Location

• Queens, New York

Work Type

• On-site
• Full-time

Experience Level

• Minimum of two (2) years of HR administration, operations administration, compliance, billing support, transportation, healthcare, or related experience preferred.

Education Level

• High school diploma or equivalent required
• Associate or bachelor's degree preferred

About the Company

• Cathay Express Transportation, Inc. is a Queens-based transportation provider serving patients, nursing homes, clinics, private organizations, healthcare partners, public agencies, and community transportation customers throughout New York City and New York State.
• The company provides non-emergency medical transportation, ambulette, wheelchair, stretcher, school bus, public transit, and related mobility services with a strong focus on safe, timely, reliable, and customer-centered service.
• Cathay leaders are expected to manage through the Company's Five Operating Pillars: Safety, Service, People, Accountability, and Continuous Improvement.
• These principles guide daily decision-making, employee development, customer communication, operational performance, and continuous improvement across the contract.

Equal Opportunity

• Cathay Express Transportation Inc. is an equal opportunity employer.
• The company strives to attract and retain a diverse workforce and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.