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About the Role

As an experienced Receptionist, you will manage appointments, handle booking inquiries, and answer incoming phone calls. You will contribute to the culture of our CBD Dental Centre as an HCF brand advocate, focusing on high-quality clinical care and building rapport with patients and colleagues.

Responsibilities

• Providing courteous, prompt and correct responses to all enquiries received
• Handling bookings and managing appointments
• Raising accounts and receipt payments
• Complying with HCF Dental Quality Management System and HCF policies and procedures
• Maintain a clean and safe clinical environment
• Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre

Requirements

• Proven experience in a customer-facing receptionist role
• Previous experience working in a dental centre is highly regarded
• Experience in maintaining appointment booking and account systems
• Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis)
• Strong communication skills to build rapport with patients
• Good time management and high attention to detail
• Excellent listening skills and teamwork mentality
• Experience with many different types of insurance and their coverage plans

Skills

• Microsoft Outlook
• Excel
• Word
• First aid qualifications

Location

• CBD Dental Center

Work Type

• Full time
• Permanent
• Onsite

Experience Level

• Experienced Receptionist

Education Level

• Qualifications in first aid

Benefits

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products

About the Company

• At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Equal Opportunity

• We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.