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About the Role
Shape the future of eCommerce payments for businesses across Australia by driving key components of our eCommerce product portfolio, including online acceptance, payment gateways, orchestration capabilities, and digital payment experiences. This collaborative role involves working across various teams and external partners to bring new products and enhancements to market, utilizing customer insights and market trends to solve problems and improve the merchant experience. You will also explore emerging opportunities in eCommerce, such as AI-enabled customer journeys and next-generation payment experiences, from defining roadmaps to delivery and optimization.
Responsibilities
- Driving key components of our eCommerce product portfolio
- Defining product roadmaps and prioritizing investments
- Delivery, launch, and ongoing optimization of payment solutions
- Exploring and shaping emerging opportunities in eCommerce
- Defining agent-ready commerce requirements
Requirements
- Ability to convert complex technical concepts into clear business values, customer experience and product strategies
- Strong product management experience within eCommerce or payment gateways
- Exposure to Agentic AI or development of AI assisted workflows
- Understanding of emerging eCommerce trends, including AI-enabled customer journeys, digital wallets and payment technologies
- Commercial and analytical mindset, with the ability to use data and insights to identify opportunities and improve customer experiences
- Excellent stakeholder management and communication skills, with the ability to influence and collaborate across business, technology, risk and operational teams
- Knowledge of agentic AI commerce, including how AI agents may influence product discovery, comparison, decisioning, checkout, fulfilment and post-purchase servicing
- Ability to define agent-ready commerce requirements, including structured product and merchant data, API-based journeys, conversational interfaces, human-in-the-loop controls, consent, identity, security and payment risk considerations
Skills
- Product Management
- eCommerce
- Payment Gateways
- Agentic AI
- AI assisted workflows
- Stakeholder Management
- Communication
- Commercial Acumen
- Analytical Skills
- Data Analysis
- Customer Insights
- Market Trends Analysis
- Product Strategy
- API Integration
- Conversational Interfaces
- Security
- Payment Risk Management
Location
- Sydney
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- Senior Associate
- Senior
Benefits
- Special offers on banking products
- Discounts from top brands
- Generous employee-only mortgage rates
- Flexible work arrangements
- Variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities
- Opportunities to give back to the Community through volunteering initiatives
About the Company
- Westpac Institutional Bank's Merchant Payments team is shaping the future of eCommerce payments for businesses across Australia.
- We’re obsessed with becoming our customers' #1 banking partner for life.
- We’re committed to making Westpac the best place to work in the country.
Equal Opportunity
- We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities.
- We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
- If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.