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About the Role

The Franchise team is responsible for strengthening relationships with franchise and multi-site partners, supporting stakeholders, and improving commercial performance. The Franchise Team Lead will lead and coach a team of Franchise Account Managers to achieve strong retention, growth, product adoption, and partner experience outcomes, while managing senior stakeholder relationships and supporting strategic franchise initiatives.

Responsibilities

Lead, coach, and support a team of Franchise Account Managers to deliver against retention, growth, revenue, margin, and product adoption objectives.
Set clear expectations, priorities, and operating rhythms for the team, including one-on-ones, performance check-ins, account planning sessions, and regular team meetings.
Drive disciplined portfolio management across franchise and multi-site partners, ensuring proactive engagement, consistent review cadence, and timely execution of action plans.
Oversee team pipeline quality, account plans, activity levels, and forecast visibility to support achievement of commercial targets.
Support Franchise Account Managers with complex partner conversations, commercial negotiations, rate reviews, renewals, escalations, and strategic growth opportunities.
Build and maintain senior relationships with key franchisor stakeholders across head office, operations, finance, and store networks.
Identify and execute growth opportunities across franchise networks, including new site openings, network expansions, product cross-sell, and broader Tyro solution adoption.
Partner with internal sales, onboarding, operations, support, product, risk, and marketing teams to ensure franchise partners receive a coordinated and high-quality experience.
Monitor portfolio and team performance using data and insights to identify risks, opportunities, coaching needs, and areas for process improvement.
Escalate material partner issues, service concerns, commercial risks, and dissatisfaction through appropriate internal processes and ensure timely resolution.
Lead or support franchise initiatives, campaigns, pilots, and projects as prescribed by the Head of Strategic Accounts.
Contribute to the ongoing development of franchise account management playbooks, reporting, processes, and best practice ways of working.

Requirements

7+ years' experience in sales, business development, account management, or a related field, ideally in franchise, multi-site, payments, fintech, or B2B environments.
Demonstrated experience leading, coaching, or mentoring sales/account management teams or senior individual contributors.
Proven ability to deliver commercial outcomes across revenue growth, retention, margin management, product adoption, and partner experience.
Strong commercial acumen and confidence leading complex negotiations, rate reviews, renewals, and value-based conversations.
Experience managing senior stakeholder relationships across franchisor head offices, operations, finance, franchisee, or multi-site networks.
Strong pipeline, account planning, forecasting, and performance management discipline.
Excellent organizational, analytical, written, and verbal communication skills, with the ability to translate data into clear actions.
Ability to manage multiple priorities, stakeholders, and projects in a fast-paced, evolving environment.
High levels of initiative, ownership, resilience, and follow-through.
Comfort with ambiguity and a continuous improvement mindset, including providing feedback on processes that require refinement.
Passion for technology and how payments, banking, and digital solutions can help small and medium businesses succeed.
Ability to build strong internal relationships and contribute to an energetic, collaborative, and high-performance Tyro culture.

Skills

Sales
Business Development
Account Management
Franchise Management
Multi-site Management
Payments
Fintech
B2B Sales
Team Leadership
Coaching
Mentoring
Commercial Acumen
Negotiation
Stakeholder Management
Pipeline Management
Account Planning
Forecasting
Performance Management
Data Analysis
Communication Skills
Organizational Skills
Project Management
Problem Solving
Adaptability
Continuous Improvement
Technology Passion
Collaboration

Location

Australia

Work Type

Hybrid
3 days in the office

Experience Level

7+ years

Benefits

Learning and career development opportunities
18 weeks paid primary carers leave
12 weeks paid secondary carers leave
Annual team-based volunteer day
Birthday Leave
Power Up Day (Additional day of leave)
Weekly team social events, snacks, craft beer and wine, ping pong and video games
Taco Tuesdays
Mental health and wellness initiatives
Novated leasing

About the Company

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success.
With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers.
We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.
Just like our customers, we’re obsessed with the success of our people.
Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro.
We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together!
We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact.
As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Equal Opportunity

Tyro is committed to a diverse, inclusive workplace where everyone thrives.
We welcome applicants of all backgrounds and are an equal opportunity employer.
If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.