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About the Role
The Support Officer provides high-quality administrative, logistical, and data support for the Trust’s programmes, ensuring smooth delivery of educational initiatives. This role involves managing participant inquiries and coordinating behind-the-scenes logistics for visits, seminars, and events.
Responsibilities
- Process registration forms and add participants to the Trust's online platforms.
- Manage and update the database of educational contacts, ensuring accuracy.
- Manage sign-ups and administer the Trust's Learning Hub.
- Compile reports and statistics related to the Trust’s programmes.
- Administer the Next Steps element of the programme, including responding to inquiries, processing submissions, liaising with moderators, chasing late submissions, and issuing certificates.
- Maintain Next Steps records and collate statistics for monitoring submission rates.
- Process incoming post and respond to telephone and email inquiries from student and teacher participants.
- Provide general administrative support to the wider logistics team.
- Book staff and educator travel, accommodation, and couriers for visits.
- Provide logistical support on visits to Poland twice a year, and for online and in-person seminars.
- Prepare educational materials ahead of visits and seminars.
- Organise internal meetings and take minutes.
- Track project expenses and send invoices.
- Order stationery and educational resources.
- Administer educator and project staff compliance records, including DBS checks, required training, safeguarding documentation, and signed educator agreements, flagging any gaps to the Designated Safeguarding Lead.
- Act as the main point-of-contact for the Rabbinical team, organizing external meetings and arranging travel and accommodation.
- Support the Senior Education Officer with the allocation of freelance educators to projects.
- Support the delivery of in-person and online events across the Trust's calendar, including the annual Ambassador Conference and Appeal Dinner.
Requirements
- Ability to provide high-quality administrative, logistical, and data support.
- Experience in managing participant inquiries.
- Proficiency in coordinating logistics for events.
- Experience in processing registration forms and managing online platforms.
- Experience in managing and updating databases.
- Experience in administering online learning hubs.
- Ability to compile reports and statistics.
- Experience in administering programme elements like 'Next Steps'.
- Ability to respond to inquiries via phone and email.
- Experience in processing submissions and liaising with moderators.
- Ability to chase late submissions and issue certificates.
- Experience in maintaining records and collating statistics.
- Ability to process incoming post.
- Ability to provide general administrative support.
- Experience in booking travel and accommodation.
- Ability to provide logistical support on visits.
- Experience in preparing educational materials.
- Ability to organize internal meetings and take minutes.
- Experience in tracking project expenses and sending invoices.
- Ability to order stationery and educational resources.
- Experience in administering compliance records, including DBS checks and safeguarding documentation.
- Ability to flag compliance gaps to a Designated Safeguarding Lead.
- Experience acting as a main point-of-contact for a team.
- Experience supporting the allocation of freelance staff.
- Experience supporting the delivery of in-person and online events.
Skills
- Administrative support
- Logistical support
- Data support
- Database management
- Communication (phone and email)
- Report compilation
- Statistics
- Travel booking
- Accommodation booking
- Meeting organization
- Minute taking
- Expense tracking
- Invoicing
- Safeguarding
- Compliance record administration
Location
- UK
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- The Holocaust Educational Trust (HET) is a leading UK charity dedicated to promoting education and remembrance of the Holocaust.
- HET promotes education through its programmes and advocacy, challenging antisemitism and promoting tolerance and understanding.
- HET works across the UK, partnering with schools, universities, communities, and policymakers.
- HET educates thousands of young people through its core activities: the Lessons from Auschwitz Project, youth engagement activities, and Testimony 360: People and Places of the Holocaust.