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About the Role
As a Senior Associate on the ANZ Dasher & Logistics S&O team, you will own and drive the performance of our Dasher marketplace, ensuring the health, quality, and compliance of our fleet while enabling sustainable, scalable growth of the business. You will take end-to-end ownership of critical Dasher metrics, translating data into clear insights and leading operational initiatives that improve delivery quality, reduce cost and risk, and strengthen our onboarding and compliance processes. You will partner closely with operational teams, product and engineering, finance, and legal to drive strong decision-making and execution, ensuring alignment across all business lines against ANZ priorities. You will deep dive into Dasher operational and quality metrics to identify trends, diagnose root causes of underperformance, and develop data-backed action plans to keep performance on track. You will clearly communicate insights, trade-offs, and progress to cross-functional stakeholders and leadership, particularly when metrics deviate from plan. In parallel, you will lead and contribute to longer-term, cross-functional initiatives that require sustained ownership beyond day-to-day monitoring. This includes designing and executing experiments and projects to improve marketplace quality, onboarding efficiency, fraud prevention, and regulatory compliance, from problem definition through to implementation and measurement of impact. You will report to the Manager, Strategy & Operations, Dasher & Logistics.
Responsibilities
- Help shape the Dasher marketplace strategy by identifying opportunities to improve delivery quality, fleet health, onboarding efficiency, fraud prevention, and compliance, translating metrics and insights into clear, actionable operational plans.
- Design and implement scalable initiatives and best practices that improve Dasher quality, safety, and efficiency, delivering a reliable and compliant delivery experience.
- Own dashboards and core Dasher performance metrics, manage week-over-week operating cadence, and proactively identify and mitigate risks to safe, compliant delivery operations.
- Build and maintain analytical models using tools such as Excel and SQL to assess performance, quantify trade-offs, and evaluate the economic and operational impact of programs, experiments, and policy changes.
- Partner closely with Operations, Product, Engineering, Legal, Policy, Fraud, and Comms teams to drive alignment, execute initiatives, and build stakeholder and leadership buy-in.
Requirements
- 3+ years of experience in Strategy & Operations, Business Operations, Consulting, Banking, Technology, or a related field.
- Self-starter with a bias for action, able to thrive in a fast-paced, constantly changing environment.
- Talent for synthesizing complex problems, translating high-level goals into actionable plans, and implementing processes.
- Uses data to inform tough decisions and is comfortable operating at both the 10,000 foot level and at the 10 inch level.
- Always looking for opportunities to better work product and own the outcome.
Skills
- Excel
- SQL
Experience Level
- 3+ years
Education Level
- Bachelor’s degree
About the Company
- DoorDash is a technology and logistics company that started by enabling door-to-door delivery.
- DoorDash is growing rapidly and changing constantly, offering opportunities to share unique perspectives, solve new challenges, and own careers.
- DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Equal Opportunity
- Committed to growing and empowering a more inclusive community within our company, industry, and cities.
- Hires and cultivates diverse teams of people from all backgrounds, experiences, and perspectives.
- Believes that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
- If you need any accommodations, please inform your recruiting contact upon initial connection.