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About the Role

Upstate Energy is seeking an experienced Service Team Lead to lead and strengthen our HVAC and fuel service department. This is a hands-on leadership position focused on supporting technicians, organizing operations, maintaining standards, and ensuring correct job completion and documentation.

Responsibilities

• Lead, support, train, and develop service technicians
• Provide technical guidance on difficult service calls and installations
• Assist with diagnostics, troubleshooting, repairs, startups, and system commissioning
• Help coordinate the daily schedule based on urgency, geography, technician availability, and job complexity
• Maintain capacity for emergency and no heat calls
• Review open, incomplete, rescheduled, and follow up jobs
• Coordinate with office staff regarding customer concerns, estimates, parts, scheduling, and job status
• Perform service, maintenance, diagnostics, and repairs as needed
• Participate in the compensated on call rotation
• Review callbacks, repeat repairs, complaints, and workmanship concerns
• Ensure technicians accurately document labor, parts, equipment information, recommendations, notes, and completed work in company service software
• Follow up on incomplete jobs and missing documentation
• Help maintain service vehicles, tools, parts, and materials
• Promote professionalism, accountability, safety, communication, and excellent customer service

Requirements

• Significant hands-on experience servicing heating and HVAC equipment
• Strong experience with oil fired and propane fired systems
• Strong diagnostic and troubleshooting ability
• Ability to lead technicians while remaining actively involved in fieldwork
• Strong communication, organizational, and customer service skills
• Ability to prioritize emergencies, scheduled work, and technician capacity
• Comfortable using mobile applications and service management software
• Valid driver’s license and acceptable driving record
• Willingness to participate in an on call rotation
• Commitment to safety, workmanship, documentation, and accountability
• Previous experience as a lead technician, field supervisor, or service department leader
• Experience with boilers, furnaces, water heaters, hydronic systems, propane equipment, and oil heating systems
• EPA certification and other applicable HVAC or fuel related certifications
• Experience training or mentoring technicians
• Ability to safely work in basements, mechanical rooms, crawlspaces, attics, and outdoor environments
• May require lifting tools, parts, and equipment, climbing stairs or ladders, kneeling, bending, and working around heating systems, fuel equipment, electrical components, and machinery

Skills

• HVAC
• Fuel service
• Oil and propane heating equipment servicing
• Diagnostics
• Troubleshooting
• Team leadership
• Scheduling
• Customer service
• Mobile applications
• Service management software

Location

• Modena, New York

Work Type

• Full time
• Hands-on leadership position
• Involves fieldwork

Experience Level

• Experienced
• Previous experience as a lead technician, field supervisor, or service department leader preferred

Education Level

• EPA certification and other applicable HVAC or fuel related certifications preferred

Salary/Compensations

• $35 to $42 per hour, based on experience

Benefits

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Bonus based on performance
• Company car
• Company parties
• Compensated on call rotation

About the Company

• Upstate Energy is a growing Hudson Valley fuel distribution and HVAC service company providing propane, heating oil, HVAC service and installation, emergency service, generators, pool heaters, tanks, and related energy services.