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About the Role

Support occupancy growth across Catholic Healthcare’s Residential Care Homes by managing enquiries, referrals, and opportunities through the sales journey, helping prospective residents and families understand their options and transition smoothly.

Responsibilities

• Managing customer leads and enquiries to support sales targets across allocated Homes
• Actioning referrals received through CRM systems and working closely with relevant internal teams
• Tracking, following up and progressing opportunities through the end-to-end sales cycle
• Maintaining accurate records of customer interactions, sales activities and forecasts in the CRM
• Supporting Homes to manage waitlists and forecast admissions through regular occupancy meetings
• Explaining relevant terms, conditions and financial information to prospective residents and families
• Working with Residential Managers, Administration teams and other stakeholders to remove barriers and support smooth admissions
• Providing a positive customer experience through clear, timely and professional communication
• Identifying process improvements and sharing customer insights to support better outcomes

Requirements

• Proven sales experience, with a strong track record of achieving or exceeding targets
• Demonstrated ability to deliver excellent customer service in a busy, customer-facing environment
• Strong communication and interpersonal skills, with the ability to build trust with families, residents and stakeholders
• Strong administrative skills, CRM Management and system accuracy
• Excellent data entry and record maintenance, documentation and reporting skills
• Confidence managing a sales pipeline, following processes and meeting deadlines
• Experience using CRM software or sales management tools, with proficiency in Microsoft Office
• Adaptability and resilience to work in a fast-paced and changing environment
• Knowledge of aged care, healthcare or community services would be highly regarded

Skills

• CRM Management
• Sales pipeline management
• Customer service
• Communication
• Interpersonal skills
• Administrative skills
• Data entry
• Record maintenance
• Documentation
• Reporting
• Microsoft Office proficiency

Location

• Macquarie Park

Work Type

• Full time
• 12 month contract
• Onsite

Experience Level

• Experienced sales professional

Salary/Compensations

• Up to $18,550 tax free

Benefits

• Not-for-profit tax benefits
• Fitness Passport discounted gym benefits

About the Company

• Catholic Healthcare has been caring for older Australians for 30 years and has more than 6000 employees.
• Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
• A values-based organisation that welcomes applicants from all faiths and backgrounds.

Equal Opportunity

• Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.
• We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants.
• We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.