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About the Role

The Overnight Guest Services Officer welcomes and assists guests during overnight hours, delivering an exceptional guest experience from arrival through to departure. This role is responsible for managing front desk operations throughout the night, supporting late arrivals and early departures, responding to guest requests, and completing overnight operational procedures. The Overnight Guest Services Officer plays a key role in ensuring guest satisfaction, safety, and seamless hotel operations while maintaining Four Seasons service standards. This role is part of the Rooms Division Department, reporting to the Front Desk Manager.

Responsibilities

Provide exceptional customer service to all guests during overnight shifts, assisting with check-in, check-out, enquiries, and special requests.
Complete overnight operational and administrative duties, including night audit procedures, guest account reconciliation, and accurate record keeping.
Respond promptly and professionally to guest enquiries, concerns, and emergency situations.
Monitor hotel activity throughout the night and collaborate with relevant departments to ensure smooth operations.
Prepare reports and documentation required for the following day's operational activities.

Requirements

Previous experience in a front desk, guest services, night audit, or hotel operations role.
Availability to work overnight shifts, including weekends and public holidays.

Skills

Exceptional communication skills and a natural ability to engage with guests.
A commitment to delivering memorable guest experiences.
The ability to work independently and confidently during overnight operations.
Strong attention to detail and accuracy, particularly when completing financial and administrative tasks.
Excellent organisational and time management skills.
Excellent verbal and written communication skills, with the ability to interact professionally with guests and colleagues.
Experience using the OPERA system is advantageous.

Location

Sydney

Work Type

Overnight shifts

Salary/Compensations

Competitive wages

Benefits

A comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resorts.
Complimentary Dry Cleaning for Employee Uniform.
Complimentary Employee Meals.

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.