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About the Role
Join a hotel within the Accor network, a global hospitality group. We believe in empowering our employees and offer opportunities for development and advancement. Our vision is responsible hospitality, creating positive impacts for customers, colleagues, and the planet. Become a Heartist® and let your heart guide you in a fast-paced world.
Responsibilities
- Deliver service excellence from check-in to check-out.
- Serve as the primary point of contact for guests and visitors.
- Handle diverse tasks, including selling hotel facilities and managing guest accounts.
- Perform duties such as Night Audit, room control, and porterage.
- Provide passionate, knowledgeable, and friendly service to all guests.
- Assist guests with self-check-in kiosks.
- Educate non-members on loyalty program benefits and encourage sign-ups.
Requirements
- Previous customer service experience, preferably in a hotel environment.
- Strong computer proficiency, including Microsoft Office and ideally OPERA Cloud.
- Ability to work under pressure, multitask, and resolve issues effectively.
- Strong communication skills and pride in personal presentation.
- Natural ability to provide authentic guest service.
- Genuine customer service focus and dedication to guest satisfaction.
- Availability to work 38 hours per week on a 7-day rotating roster, including mornings, afternoons, evenings, and weekends.
Skills
- Customer Service
- Microsoft Office
- OPERA Cloud
- Communication
- Problem-Solving
- Multitasking
Location
- Sydney, Australia
Work Type
- Full-Time
- Permanent
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way.
- Opportunity to contribute and make a difference to the hotel operation.
- Work alongside passionate industry professionals.
- Mentorship from experienced Accor Hospitality professionals.
About the Company
- Accor is a global hospitality group comprising over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations.
- We are committed to responsible hospitality and creating positive impacts.
- Novotel Sydney City Centre is located steps from Wynyard and offers comfort, productivity, and relaxation.
Equal Opportunity
- We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.
- We offer reasonable adjustments to support candidates during the recruitment process.