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About the Role

As a Client Strategist, you will own the end-to-end relationship with clients, from pre-sale demos through implementation and contract expansion. You are the primary person responsible for client outcomes, understanding their workflows and requirements, delivering against them, and working closely with engineering to ensure client success. This is a high-ownership, high-urgency, client-facing role for someone who thrives on execution velocity and is comfortable moving across multiple engagements at once. You'll work side-by-side with our Client Engineers to ship exceptional products for the governments we serve. You’ll also work directly inside our product to configure workflows, make lightweight changes, and unblock clients without always waiting on an engineer. The right person blends strong project delivery instincts with commercial awareness and technical fluency.

Responsibilities

Own client engagements end-to-end: scoping the work, aligning our software to their requirements, and driving projects to a successful outcome.
Partner closely with Client Engineers to scope, build, and deliver solutions — translating client needs into clear technical direction and modern software products.
Manage stakeholders across our government clients, from frontline staff to senior officials, building trust and translating their goals into concrete deliverables.
Navigate internal teams and organizational structures to advocate on behalf of FSH and our client stakeholders.
Own pre-sales demo processes to convince potential government clients of FSH’s unique value.
Write documentation and lead onboarding/training sessions to help clients become self-sufficient and get to value quickly.
Build product and make product changes without needing to route every request through engineering.
Identify expansion opportunities within existing accounts and surface new areas where FSH can deliver impact.
Operate in ambiguity, prioritizing ruthlessly and figuring out what matters most when the path isn't concretely laid out for you.
Present to, and sometimes on behalf of, your clients at local community events, conferences, and award ceremonies.

Requirements

2+ years of client-facing experience in a capacity that required you to deliver projects, manage stakeholders, and find new opportunities for work.
A track record of owning outcomes and navigating delivery.
Technical ability: comfortable making simple product or configuration changes on your own and learning new tools quickly.
Strong communication skills, with the ability to context switch between non-technical and technical audiences.
Strong interpersonal skills that allow you to easily navigate through local city politics and large group settings.
Comfort with ambiguity and a bias toward action.

Skills

Client-facing experience
Project delivery
Stakeholder management
Opportunity identification
Technical fluency
Communication skills
Interpersonal skills
Comfort with ambiguity
Bias toward action

Location

New York City
Philadelphia

Work Type

Onsite

Experience Level

2+ years

About the Company

FSH Tech builds modern software that just works for the public sector.
When we deliver, taxpayer dollars go further, agencies move faster, and millions of Americans get tangibly better service and quality of life.
Local governments, schools, libraries, and emergency services run on brittle software that was built decades ago. This results in wasted budgets, broken workflows, and bad outcomes for the public.
We believe that the institutions closest to people's daily lives deserve products as good as anything in the private sector. We're building them.
We're a small, high-agency team.
The people who do their best work here are: Relentlessly optimistic in creating a better world now, Driven to have the most impact they can for society, Brilliant and creative.