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About the Role

Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.

Responsibilities

• Oversee daily store operations, ensuring alignment with Company policies and Store Management guidelines.
• Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
• Address customer issues and complaints promptly to enhance customer satisfaction.
• Demonstrate key product/service features and link them to customer challenges to drive sales.
• Provide advanced product/service information and respond to complex customer inquiries.
• Lead day-to-day operations for a specific store department, ensuring efficient workflow.
• Record and process custom/special orders, coordinating with relevant teams for delivery.
• Handle basic issue escalations and provide necessary managerial approvals.
• Design and manage monthly schedules, assigning tasks to ensure high-priority work is completed.
• Present additional products/services during customer interactions to maximize sales opportunities.
• Conduct customer interviews to clarify requirements and assist in potential customer interviews.
• Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints.
• Identify and recommend products/services that meet customer needs, encouraging purchases.
• Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
• Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards.
• Utilize performance management systems to improve personal performance.

Requirements

• Post-Secondary Non-Tertiary Education required.
• Sound experience and understanding of straightforward procedures or systems.
• Basic experience in coordinating the work of others.

Experience Level

• Sound experience and understanding of straightforward procedures or systems.
• Basic experience in coordinating the work of others.

Education Level

• Post-Secondary Non-Tertiary Education

About the Company

• Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont strives to preserve the heritage and identity specific to each of its Houses.
• The company is committed to innovating and designing new products in line with the values of its Houses, through a process of permanent creativity.