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About the Role

This newly created role leads the Enablement Function for the Employer Super team, responsible for building a digital employer servicing capability across enablement, continuous improvement, reporting, transformation, and operations. The role is pivotal in driving scalable, consistent, and compliant services to support employer superannuation obligations, member outcomes, and enhance the employer and adviser experience.

Responsibilities

Implement and enhance enablement functions for the Employer Super team.
Support transformation and change activities, including future state operating models and management of key servicing arrangements.
Lead the uplift of key processes and systems, including knowledge management and CRM systems.
Lead the Client Relationship Associate team supporting Relationship Managers, Employers, and advisers.
Drive a continuous improvement, risk-aware culture with strong compliance to relevant legislation and policies.
Support scalable and compliant education delivery through approved content, collateral, event support and self-serve resources.
Standardise processes and share best practice across the CRA portfolio.
Provide data, insights and performance reporting to support best-in-class employer service.
Drive uplift of the non-relationship managed employer client and plan adviser experience, with a focus on speed, accuracy and compliance.
Own key reporting and enablement assets, including the Employer Portal, ESIHubs and Policy Committee reporting.

Requirements

5+ years in Client Relationship, Operations Leadership, Quality or Improvement roles within Superannuation.
10+ years’ experience leading teams with demonstrated success in uplifting maturity and capability within the business.
Demonstrated experience in developing business reporting that provides meaningful insights to business leaders.
Demonstrated experience in leading continuous improvement initiatives across complex business models.
Experience in coaching, mentoring and leading team members to be high performing.
Strong knowledge of superannuation rules and regulations.
Knowledge of superannuation administration processes.
Strong capability in managing projects that lead to strong business outcomes.
Applicants will be required to provide evidence of their eligibility to work in Australia.
Applicants will be required to undertake police and basic credit checks as a condition of employment.

Skills

Transformation
Operational excellence
Data-led decision making
Building high-performing teams
Knowledge management
CRM systems
Continuous improvement
Risk-aware culture
Compliance
Education delivery
Reporting
Project management

Location

Australia

Work Type

Full-time

Experience Level

Senior Manager
5+ years in Client Relationship, Operations Leadership, Quality or Improvement roles within Superannuation
10+ years’ experience leading teams

Education Level

Bachelor’s degree in business, MBA or equivalent experience

Benefits

Flexibility
Opportunity for growth
Support for learning new skills

About the Company

Employer Super, Mastertrust is a leading financial wellbeing organisation in Australia.
We help people feel good about their money, from those starting out to those retiring.
Our mission is to create financial wellbeing for every Australian.
We believe people who are confident about their financial future live better lives.
We offer flexibility and plenty of opportunity.
We celebrate all the unique things that make you, you – what matters to you, matters to us.

Equal Opportunity

We acknowledge and celebrate the richness that individual differences bring to our team.
If you need assistance or an adjustment during the application process, please reach out and let us know.