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About the Role

We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program within Pharmacy and Healthcare Technology. This role will look across the end-to-end Virtual Care ecosystem, including the current solution, business capabilities, technology architecture, operational dependencies, provider experience, integrations, vendor landscape, and future growth opportunities. This role will bring thoughtful leadership to ensure the solution evolves into a long-term, scalable, resilient, and strategically aligned healthcare platform.

Responsibilities

Provide strategic and technical leadership across the end-to-end Virtual Care program.
Assess the current Virtual Care solution focused on the provider experience, including its strengths, weaknesses, risks, dependencies, scalability, stability, and long-term viability.
Develop a strong understanding of the business, product, operational, and technology landscape supporting Virtual Care.
Partner with business, digital, product, operations, architecture, engineering, security, infrastructure, and vendor teams to shape and evolve the Virtual Care roadmap.
Bring forward innovative ideas, solution options, and strategic recommendations that help improve provider experience and efficiency while supporting long-term business objectives.
Influence key decisions by clearly outlining business value, technical feasibility, risk, cost, complexity, timelines, and long-term sustainability.
Guide technology choices, application design, architecture direction, and modernization opportunities.
Ensure Virtual Care solutions align with enterprise architecture standards, technology strategy, security expectations, privacy requirements, and healthcare technology objectives.
Work with delivery teams to remove blockers, improve execution velocity, and ensure initiatives remain aligned to roadmap priorities.
Partner with operations teams to improve application stability, resiliency, supportability, monitoring, incident response, and production performance.
Provide guidance to engineering and delivery teams to ensure solutions are scalable, secure, maintainable, reliable, and designed for future growth.
Translate complex technical concepts into clear business language for senior leaders and cross-functional stakeholders.
Prepare and present recommendations, decision points, roadmap options, risks, and trade-offs to support informed decision-making.
Collaborate across a matrixed environment and build alignment between business needs, digital priorities, technical strategy, and operational realities.
Support investment planning, vendor discussions, technology evaluations, and business cases related to the Virtual Care platform.
Help ensure technology investments deliver meaningful value to patients, pharmacy teams, healthcare professionals, and the broader organization.

Requirements

An undergraduate degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
Significant experience in technology leadership, enterprise consulting, solution architecture, application development, or a related field, ideally within healthcare, pharmacy, digital health, or another regulated environment.
Proven ability to serve as a senior technology advisor or solution leader in complex, matrixed enterprise environments.
Strong understanding of end-to-end technology ecosystems, including applications, integrations, infrastructure, cloud, data, security, operations, vendors, and user experience.
Experience assessing current-state environments and developing practical future-state roadmaps, modernization strategies, architectural proposals, and business cases.
Strong knowledge of modern architecture and development practices, including cloud platforms, microservices, APIs, distributed systems, enterprise integration, and legacy modernization.
Ability to evaluate technology options and recommend solutions that balance business value, technical complexity, cost, risk, sustainability, and total cost of ownership.
Experience guiding application modernization, platform stabilization, technology consolidation, cloud transformation, vendor evaluation, platform selection, and technology investment planning.
Proven ability to influence decisions and build alignment across business, technology, operations, vendors, executives, and cross-functional delivery teams.
Strong communication, facilitation, analytical, problem-solving, and decision-making skills, with the ability to explain complex technical concepts to diverse audiences.
Candidates who are 18 years or older are required to complete a criminal background check.

Skills

Virtual Care Technology Applications
Strategy
Modernization
Technology Architecture
Business Capabilities
Operational Dependencies
Provider Experience
Integrations
Vendor Landscape
Healthcare Platform
Cross-functional Leadership
Business Strategy
Technical Solutions
Cloud Platforms
Microservices
APIs
Distributed Systems
Enterprise Integration
Legacy Modernization
Application Modernization
Platform Stabilization
Technology Consolidation
Cloud Transformation
Vendor Evaluation
Platform Selection
Technology Investment Planning
Communication
Facilitation
Analytical Skills
Problem-Solving
Decision-Making

Location

Canada

Work Type

Hybrid
4 days in office

Experience Level

Director
Senior technology advisor
Solution leader

Education Level

Undergraduate degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience

Salary/Compensations

$128,000.00 - $176,000.00 per year

Benefits

Progressive careers
Comprehensive training
Flexibility
Competitive benefits

About the Company

Loblaw Companies Limited is one of Canada's largest employers, committed to positively impacting the lives of all Canadians and shaping the future of Canadian retail.
Loblaw Technology powers game-changing retail solutions, enabling customers to live their lives well.
The company values diverse ideas, fosters inclusion, and develops talent from within.
Loblaw recognizes Canada's diversity as a source of national pride and strength.
The company has a long-standing focus on diversity, equity and inclusion.
Commitment to Sustainability and Social Impact is an essential part of the way they do business, focusing on Environment, Sourcing and Community.
CORE Values – Care, Ownership, Respect and Excellence – guide all decision-making and come to life through their Blue Culture.

Equal Opportunity

We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs.
Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.
We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
We are committed to creating accessible environments for our colleagues, candidates and customers.