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About the Role

Henry Ford Behavioral Health Hospital is seeking a Patient Account Representative to join their Business Office team. This role is vital in ensuring timely reimbursement and efficient revenue cycle operations, supporting quality patient care.

Responsibilities

• Call and status outstanding claims with third party payors.
• Review claims issues, make corrections, and rebill.
• Utilize claims clearing house to review, correct, and resubmit claims electronically.
• Review explanation of benefits to ensure correct claim processing and payment.
• Complete adjustment forms with supporting documentation for account adjustments.
• Manage daily productivity, aiming for a minimum of 30-40 accounts worked per day.
• Prorate patient accounts and ensure correct financial class for balances due.
• Report weekly overviews to the BOD and participate in AR meetings.
• Gather and interpret system data to determine and initiate strategic steps for payment.
• Assist financial counselors as needed.
• Alert Financial Counselors and Business Office Director of benefit eligibility matters impacting reimbursement.

Requirements

• Medical billing and collections experience in a hospital setting required.
• Strong knowledge of insurance claims processing, accounts receivable management, and reimbursement practices.
• Experience working with Medicare, Medicaid, and commercial insurance payers preferred.
• Proficiency in healthcare billing systems and electronic claims processing.
• Psychiatric experience preferred.

Skills

• Detail-oriented
• Accuracy-driven
• Analytical skills
• Attention to detail
• Collaborative work ability

Location

• West Bloomfield, MI

Work Type

• Full-Time
• Onsite

Education Level

• High school diploma or equivalent required.

About the Company

• Henry Ford Behavioral Health Hospital is a joint venture between Henry Ford Health and Acadia Healthcare.
• The organization expands access to high-quality behavioral health services throughout the Greater Detroit area.
• The state-of-the-art facility in West Bloomfield supports healing, recovery, and wellness.
• The hospital features contemporary amenities, outdoor therapeutic spaces, and a collaborative culture.
• The company is focused on delivering compassionate, evidence-based care.
• The organization is mission-driven and impacts the lives of adolescents, adults, and senior adults.

Equal Opportunity

• Committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.