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About the Role

Help shape the technical standards and documentation that underpin NSW's critical communications infrastructure. Lead the development and continuous improvement of engineering standards, procedures and technical documentation, ensuring information is clear, accurate, accessible and aligned with organisational and regulatory requirements.

Responsibilities

• Developing and maintaining engineering standards, procedures and technical documentation
• Translating complex technical information into clear, user-friendly content
• Working with subject matter experts to capture, analyse and document technical knowledge
• Managing document templates, style guides, version control and governance processes
• Ensuring documentation meets quality, compliance and organisational requirements
• Driving continuous improvement of engineering documentation practices
• Supporting the management of document repositories, knowledge bases and information management processes
• Maintaining documentation lifecycle activities, including review, approval, publication and ongoing maintenance

Requirements

• Ability to obtain and retain minimum Baseline Security clearance within six months
• Proven experience producing technical documentation, standards, procedures or controlled documents
• Excellent written communication, editing and technical writing skills
• Experience working with technical subject matter experts to capture and document complex information
• Strong attention to detail and experience managing document governance processes
• Advanced SharePoint experience, including information architecture, document libraries, metadata, version control, permissions management and document lifecycle governance
• Experience working within engineering, telecommunications, infrastructure or similar technical environments

Skills

• Technical Writing
• Editing
• SharePoint
• Information Architecture
• Document Libraries
• Metadata
• Version Control
• Permissions Management
• Document Lifecycle Governance

Location

• Sydney
• Gosford
• Bathurst

Work Type

• Hybrid
• Permanent
• Full-time

Experience Level

• Senior
• Grade 9/10

Education Level

• Tertiary qualification

Salary/Compensations

• $133,348-$146,945 + superannuation and leave loading

Benefits

• Superannuation
• Leave loading
• Training and development opportunities
• Job mobility

About the Company

• NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
• We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
• NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
• We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
• NSWTA operates as a standalone Statutory Authority within the Department of Customer Service.
• We promote flexibility and we will consider part time, job share and other flexible arrangements.
• We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
• We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people.
• We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
• A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
• We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
• Come join us and influence the future of our great state.

Equal Opportunity

• Belong in our diverse and inclusive workplace
• The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
• We provide adjustments to the recruitment process for candidates, including individuals with disability.