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About the Role

The Front Desk Agent provides front desk services to guests in a friendly, efficient, and professional manner.

Responsibilities

• Greets guests and checks them into the hotel following established procedures, ensuring all necessary information is received and entered into the computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, and directing guests to rooms and other areas.
• Responds to guest questions in person or over the phone courteously and professionally, providing information on directions, shopping, dining, entertainment, hotel services, and safety.
• Fulfills guest needs to ensure their stay is as pleasurable as possible, assisting with dining, entertainment, or transportation reservations as needed.
• Resolves guest problems/complaints, utilizing own best judgment or referring to management as needed.
• Answers hotel internal and external phone calls, provides information, takes messages for hotel guests, and assures receipt.
• Makes and confirms reservations for future hotel guests following established procedures, ensuring room availability, obtaining necessary guest information, credit card information, and ensuring the guest understands all hotel policies, particularly regarding reservation cancellation.
• Checks guests out of the hotel following established procedures, including computing bills, collecting payment, and providing the guest with necessary paperwork.
• Maintains the front desk area in a clean and orderly fashion.
• Possesses and maintains thorough knowledge of the hotel and area's attractions.
• Completes all necessary paperwork and maintains files and records.
• Performs clerical duties as required, including filing, photocopying, faxing, and mailing.
• Performs other related duties as assigned by management.

Requirements

• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Excellent customer service skills.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Prior experience in the hospitality industry or equivalent preferred.
• Continually required to stand, walk, bend, and reach.
• Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment.
• Occasionally required to lift/push/carry items up to 25 lbs.

Skills

• Bilingual skills a plus

Location

• NEW YORK, NY 10006

Work Type

• Full Time
• Onsite

Experience Level

• Prior experience in hospitality industry or equivalent preferred

Salary/Compensations

• $22.00 - $23.00 Hourly

Benefits

• Medical, Dental, and Vision Insurance
• Voluntary Short-Term and Long-Term Disability
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required sick pay
• 8 Paid Holidays
• Hotel discounts by brand

About the Company

• Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002.
• We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own.
• We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities.
• We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.