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About the Role

We are seeking a highly motivated, empathetic, and organized Beta Community Program Manager to launch and lead our user testing initiative in Japan. Our product is an innovative social robot designed to provide companionship, safety, and cognitive engagement for older adults aging in place. As the Beta Community Program Manager, you will build and cultivate a dedicated community of ElliQ older adult users who will receive ElliQ for their active, rigorous participation. Your mission is to establish a "friendly but uncompromising" feedback loop, ensuring our users feel deeply supported, while extracting the candid, high-quality insights our product team needs to refine the experience. This is a fantastic opportunity for a sharp graduate, a current university student, or an early-career professional looking to make a tangible impact on the future of eldercare technology.

Responsibilities

Define recruitment criteria and lead outreach to find suitable older adults across Japan.
Vet applicants to ensure they are tech-capable, committed to providing feedback, and fit the target demographic.
Create a seamless, warm, and clear onboarding experience for participants and their families.
Draft and design onboarding guides, FAQs, instruction manuals, and engagement newsletters.
Manage regular touchpoints with the community via phone calls, mail, email, or messaging apps.
Design, deploy, and manage the feedback pipeline, including surveys, interviews, and bug-reporting channels.
Conduct regular, proactive check-in phone calls with participants to build rapport and gather qualitative feedback.
Translate raw user feedback into actionable, structured data points.
Act as the primary point of contact for users experiencing technical glitches, hardware issues, or connectivity problems.
Document and escalate complex technical or logistical issues to the Global Customer Success and Engineering teams.
Coordinate the delivery, return, and replacement of robots as needed.

Requirements

1 weekly status meeting with management (2-hr)
Degree (or currently pursuing a degree) in Psychology, Sociology/Gerontology, Human-Computer Interaction (HCI), Product Design, or Business/Marketing.
Strong background in or passion for digital products, consumer tech, or robotics.
Comfortable learning new software platforms quickly.
Deep understanding of Japanese culture, societal norms regarding the elderly, regional geography, and communication styles suitable for older generations.
Native or bilingual proficiency in Japanese (written and spoken).
Professional working proficiency in English.
High empathy, patience, exceptional organizational skills, and a proactive "get things done" mindset.
Experience in community management, customer support, or managing social network groups (preferred).
Prior experience working or volunteering with older demographics (preferred).

Skills

Community Management
Customer Support
Social Network Group Management
Working with Older Demographics
Japanese Language Proficiency
English Language Proficiency
Empathy
Patience
Organizational Skills
Proactive Mindset
Digital Products
Consumer Tech
Robotics
Software Platforms

Location

Japan

Work Type

Flexible working arrangements

Experience Level

Early-career professional
Graduate
Student

Education Level

Degree (or pursuing a degree)

Benefits

The chance to shape a product that directly combats loneliness and improves the quality of life for seniors.
Direct exposure to international product and engineering teams.
Flexible working arrangements

About the Company

Intuition Robotics develops ElliQ, an AI-powered companion robot designed to support older adults in living healthier, happier, and more independent lives.
ElliQ combines advanced AI with a multimodal user experience, including conversation, visual interfaces, movement, sound, and lighting, creating unique and engaging HRI (human robotics interaction) experiences.
Founded in 2016, Intuition Robotics launched ElliQ commercially in 2022 and has since experienced significant growth.
The company has raised over $83M from leading institutional and corporate investors, including Woven Capital (Toyota's growth fund), Toyota Ventures, Samsung NEXT, OurCrowd, Terra Ventures, and Sompo.