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About the Role

The Food & Beverage Manager is responsible for running the operations of select Premium Clubs, Group Spaces and Restaurant Outlets at Rogers Centre during live events. The role supports the Premium Director in delivering consistent, high-quality guest service, managing labour and inventory performance, and maintaining compliance with company policies and regulatory requirements.

Responsibilities

• Manage pre-event preparation for assigned areas, delegating work and ensuring outlets are ready for service.
• Provide supervision during events, managing service delivery and proactively addressing operational issues.
• Promote effective front-of-house and back-of-house teamwork and communication.
• Oversee event setup and breakdown, including staff execution, inventory movements, and equipment checks.
• Create, implement, and monitor service and sales incentives to motivate staff.
• Maximize the effective use of labour and equipment by strategically deploying staff.
• Ensure accurate completion and submission of electronic payment and event documentation.
• Complete and oversee inventory audits and recounts, managing inventory levels and controlling costs.
• Ensure employee break and meal periods are scheduled in accordance with the collective agreement and Employment Standards Act.
• Ensure all staff are well-trained in service standards, safety, food handling, responsible alcohol service, and company policies.
• Ensure staff follow company policies and procedures, completing duties accurately and providing excellent guest service.
• Promote good employee relations and engage in effective labour relations practices.
• Perform staff management tasks including recruitment, hiring recommendations, performance feedback, coaching, and corrective action.
• Interpret and ensure compliance with company policies, procedures, guidelines, and regulatory standards.
• Oversee responsible alcohol service, ensuring staff follow Smart Serve regulations and company policies.
• Assist guests with questions, comments, and concerns, resolving issues or escalating as needed.
• Work with staff and management to generate and implement new ideas for improving food offerings, service, and operational structure.

Requirements

• 7 years of management experience in a high-volume, fast-paced food and beverage or hospitality environment.
• 1 year of experience in a unionized environment managing unionized employees.
• Working knowledge of inventory control systems, cost management, menu development and costing, and basic financial reporting.
• Working knowledge of inventory and POS systems used in concessions or quick-service operations.
• Demonstrated understanding and working knowledge of cooking or quick food service operations.
• Smart Serve certification and minimum legal serving age as required in Ontario.
• Understanding of responsible alcohol service regulations and best practices.
• Understanding of safe food handling policies and standards; food handler certification is an asset.
• Ability to work flexible shifts including evenings, weekends, and holidays.
• Ability to constantly move about a large facility to perform supervisory responsibilities, inspections, client tours, and meetings.
• Frequent handling, monitoring, and oversight of clubs equipment use by staff.
• Frequent assessment of food quality, presentation, and palatability.
• Ability to constantly identify and respond to hazardous situations and ensure corrective actions are taken.
• Frequent operation of office machinery and computer systems for scheduling, reporting, and communication.
• Frequent handling or oversight of movement of objects weighing up to 50 lbs.
• Ability to constantly respond effectively to changing demands from leadership and the client.

Skills

• Strong supervisory and leadership skills
• Strong customer service orientation
• Strong organizational and problem-solving skills
• Ability to resolve conflict among peers, employees, and guests
• Strong communication skills, both verbal and written
• Ability to build positive working relationships and promote a collaborative, respectful work environment
• Proficiency with POS systems, inventory management tools, and basic office applications
• Ability to interpret and apply policies, collective agreement provisions, and regulatory requirements

Location

• Rogers Centre

Work Type

• Full-time

Experience Level

• 7 years management experience
• 1 year unionized environment experience

Education Level

• Smart Serve certification
• Food handler certification is an asset

Salary/Compensations

• $30.00/hour

About the Company

• Legends Global is the premier partner to the world’s greatest live events, venues, and brands, delivering integrated premium services through a white-label approach.
• Our network spans over 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually.
• Our expertise includes feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events.
• The Legends Global culture is built on respect, ambitious thinking, collaboration, and bold action.
• We are committed to an inclusive environment where team members can be authentic, make an impact, and grow their careers.
• Winning is an everyday mindset at Legends Global.
• We succeed together as one unified team.

Equal Opportunity

• Legends Global is an Equal Opportunity Employer and is committed to employment equity.
• We encourage applications from Women, Indigenous Peoples, Persons with Disabilities, Members of Visible Minorities, and Veterans.
• We are dedicated to fostering an inclusive and accessible workplace in accordance with applicable human rights legislation.