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About the Role
As a Café Ambassador, you are central to the Capital One community, introducing customers to best-in-class services, creating memorable experiences, and driving brand awareness. This role offers opportunities for learning and growth within the company.
Responsibilities
- Create an inclusive environment where all customers and team members feel welcome.
- Proactively engage with customers and the community, assisting with tech challenges, showcasing services and products, and discussing financial journeys.
- Guide customers through goal setting and advocate for financial literacy using Capital One resources.
- Collaborate with a team of Ambassadors, inspiring and being inspired by teammates.
- Maintain curiosity, adaptability, and a desire to learn and grow through self-development.
- Continuously learn new digital and technical skills.
- Partner with local businesses, nonprofits, charities, and the Engagement team to plan events.
- Volunteer within the community and advocate for financial literacy.
Requirements
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales or Customer Service experience.
- Associate’s degree.
- 2+ years of Retail or Customer-facing experience.
- Proficient in G-Suite.
- Strong written and oral communication skills.
Skills
- Customer service
- Teamwork
- Problem-solving
- Customer experience
- Tech challenges
- Financial literacy
- Digital skills
- Technical skills
- Event planning
- Community engagement
- G-Suite
- Written communication
- Oral communication
Location
- New York City
Work Type
- Full-time
Experience Level
- 1+ year of Retail, Sales or Customer Service experience
- 2+ years of Retail or Customer-facing experience
Education Level
- High School Diploma, GED, or Equivalent Certification
- Associate’s degree
Salary/Compensations
- $59,800 - $64,584
Benefits
- Comprehensive benefits program designed to support well-being.
- Personal flexibility for growth at work and home.
About the Company
- Capital One is a community-focused organization that moves dreams forward and aims to make financial freedom a reality for everyone.
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination.
- Capital One promotes a drug-free workplace.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.