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Responsibilities

• Provides member service by acknowledging the member and identifying member needs.
• Provides guidance and support to members regarding self-service technology.
• Assists members with purchasing decisions and locating merchandise.
• Resolves member issues and concerns, and promotes the company’s products and services.
• Assists management with the supervision of associates by assigning duties, communicating goals, and providing feedback.
• Trains associates on processes and procedures, and guides them on member service approaches.
• Ensures compliance with company policies and procedures.
• Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receives and stocks supplies and merchandise, and organizes and maintains the sales floor.
• Completes paperwork, logs, and other required documentation.
• Maintains safety of facility by conducting safety sweeps and following procedures for hazardous materials and equipment.
• Ensures maintenance of the sales floor and merchandise presentation.
• Handles claims and returns, zones the area, stocks and arranges merchandise, and sets up product displays.
• Removes damaged goods, signs and prices merchandise, identifies shrink and damages, and secures fragile and high-shrink merchandise.
• Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed.
• Merchandises area categories, and stocks, zones, and cleans all departments.
• Leads and participates in teams by using and sharing resources, information, and tools.
• Determines customer needs and business priorities, and coordinates and executes work assignments.
• Provides advice, feedback, and support to ensure timelines and work quality are achieved.
• Models and helps others adapt to change or new challenges.
• Oversees the picking and staging of club pickup orders throughout the day.
• Ensures products are selected and staged according to company policy and procedures.
• Develops, communicates, and implements processes and practices to meet business needs.
• Collaborates with managers, co-workers, customers, and other business partners.
• Analyzes and applies information from multiple sources, and monitors progress and results.
• Identifies and addresses improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
• Explains, guides, and demonstrates how to apply policies in executing business processes and practices.
• Implements related action plans and uses the Open Door Policy.
• Assists management with correcting ethical and compliance issues and problems.

Requirements

• Must be 18 years of age or older.
• 6 months retail experience.
• 6 months customer service experience.

Skills

• Merchandising
• Customer Service
• Supervision
• Communication
• Ethical Standards And Conduct
• Retail Operations
• Respect the Individual
• Works as a team
• Builds strong and trusting relationships
• Communicates with impact, energy, and positivity
• Strengthens the team by helping, developing and mentoring others
• Recognizes others’ contributions and accomplishments
• Act with Integrity
• Maintains and promotes the highest standards of integrity, ethics and compliance
• Models the Walmart values
• Holds oneself and others accountable
• Supports Walmart’s goal of becoming a regenerative company
• Acts in a selfless manner
• Is consistently humble, self-aware, honest, fair, and transparent
• Serve our Customers and Members
• Delivers results while putting the customer first
• Makes decisions based reliable information
• Balances short- and long-term priorities
• Considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders
• Strive for Excellence
• Displays curiosity and a desire to learn
• Takes calculated risks
• Demonstrates courage and resilience
• Drives continuous improvements
• Is open to and uses new technologies and skills
• Supports others through change

Location

• 10901 LAKELINE MALL DR, AUSTIN, TX 78717-0000, United States of America

Work Type

• Full-time
• Part-time

Experience Level

• 6 months retail experience
• 6 months customer service experience
• Leading a team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Education Level

• High school completion
• Bachelor's degrees
• English Language Learning
• Short-form certificates

Salary/Compensations

• $24.00 to $32.00 per hour
• $0.35 per hour to $3.00 per hour in specific circumstances

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Company paid education benefit program (Live Better U)
• Tuition, books, and fees are completely paid for by Walmart

About the Company

• At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
• Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
• This policy applies to all employees and aims to create a safe and productive work environment.

Equal Opportunity

• Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.