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About the Role

This role is within the Loyalty CRM Team, supporting account handlers, creatives, strategists, data, and tech specialists. You will work on customer strategy projects, social media, customer mapping, journey development, and multi-channel communications, including personalized emails and landing pages. The position focuses on a major client but may involve supporting others. The ideal candidate will have a strong digital background, data understanding, and excellent account management skills, with a passion for growing the VCCP Loyalty & CRM credentials.

Responsibilities

Support customer strategy projects, social media, customer mapping, and journey development.
Develop multi-channel communications, including personalized emails and landing pages.
Contribute to the strategic process with a well-informed point of view.
Build and maintain relationships with day-to-day clients at junior to mid-level.
Ensure smooth running of the account by working with creative producers.
Inspire planners and creative partners throughout project cycles.
Drive the creative production process in partnership with producers.
Support the Account Director with day-to-day account financials.
Track production budgets and support on fees, budgeting, and forecasting.
Challenge siloed thinking to ensure ideas are media-agnostic and work across all consumer touchpoints.
Deliver motivating, insightful strategies and powerful creative ideas.
Ensure ideas are implemented professionally and excitingly.

Requirements

Strong digital background.
Good understanding of data.
Excellent account management skills.
Well-organized, upbeat, and positive attitude.
Ability to communicate well at all levels.
Excited about joining a growing team.
Outstanding creative judgement.
Ability to challenge work to make it better.
Ability to prepare inspiring creative briefings and client presentations.
Ability to present confidently and passionately.
Relentless pursuit of creating work that populates culture.
Contribute to the strategic process.
Well-informed strategic point of view based on competitor analysis.
Gain client confidence quickly.
Born multi-taskers with the ability to spin many plates.
Display charm and calmness to internal teams and clients.
Meticulous attention to detail.
Provide dedicated support to the Account Director.
Excellent communication skills, both internally and with clients.
Born presenters with professionalism and presence.
Clear and concise in all spoken and written communications.
Capture client feedback and disseminate relevant information.
Take initiative and thrive on entrepreneurial opportunities.
Process experts who know how to make the agency work.
Support the Account Director in day-to-day financials.
Good understanding of the client’s budget.
Always on the lookout for opportunity and growth.
Broad range of skills to ensure ideas are conceived and delivered holistically.
Background in creating digital CRM and loyalty campaigns at an agency.

Skills

Digital CRM
Loyalty campaigns
Account Management
Customer Strategy
Social Media
Customer Mapping
Journey Development
Multi-channel Communications
Data Analysis
Creative Judgement
Strategic Thinking
Client Relationship Management
Communication
Presentation
Financial Management
Project Management

Location

North America
EMEA
APAC

Work Type

Full-time

Experience Level

Account Manager

About the Company

VCCP is the global challenger network for challenger brands.
With over 1,500 people across 13 offices in North America, EMEA, and APAC.
Challenges convention to deliver value for ambitious organizations.
Believes transformation happens when everything works together.
Integrates specialists from strategy, AI, data, media, digital, experience, branding, creativity, production, PR, CX, CRM, employee engagement, and beyond into one fully integrated network.
Founded on principles of simplicity, collaboration, and un-preciousness.
Clients include Virgin Media O2, Barclays, Cadbury, Compare the Market, Domino’s, White Claw, easyJet, Primark, and Co-op.
Topped AAR’s annual new business ranking in 13 of the last 14 years.
Holds multiple Agency of the Year titles.
Ambition to challenge ourselves, clients, and the industry for the better.
Agency mantra: ‘to create work that populates culture’.

Equal Opportunity

VCCP believes that DE&I is about creating a strong culture of inclusion where everyone can thrive and be their authentic self.
VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity.
If you require any adjustments during the application or interview process, please let us know via joinus@vccp.com.